Guest Relation and Admin Assistant for a Hotel Apartment

Granada Apartments UK – IT back office system
– Channel Manager : Tokeet
– Cloud based -system : Google Workspace
– Task Management System : ASANA
– IP Phone System : RingCentral
– Necessary MS Application : Microsoft Excel

Job Overview
– Work directly with business owner / CEO and Manager to serve as key organizer, coordinator, and implementer of business activities. Help to establish and implement processes.
-Help train new team members in these processes as the company grows.
-Assist cleaning teams and organise weekly rota
– Communications and coordination via email, messages and phone call with guests, suppliers, and team members.

Property Information Management
– Track and organise information on properties owned in Google Workspace including property maintenance
– Organise and file all property documentation.

Property and Guest Performance Review
– Gather relevant information from past and current guests to improve hotel facilities and services.
– Attend immediately with guest concerns and inquiries.
-Ensure Online Travel Agents review ratings are at Apartment’s standard.

Account Management
– Track, manage, coordinate regarding property and business accounts
– Review and file monthly account documentation received in virtual mail service or log into account online..

Phone and Email Management
– Ensure that all incoming calls from the IP system are answered.
– Ensure all missed calls are returned
– Respond to guest’s emails (including Apartments’ OTAs) as per guidelines from Hotel’s standards and policies.
– Manage accordingly emails that need to be addressed by the CEO or Manager.

Billing Management
-Input items into billing payable system for review and approval by business owner.
– Assist in team member’s weekly invoicing.
-Coordinate with bookkeeping as needed.

HR Administration
-schedule potential new staff for interviews.

Job Requirements:
Home office- Setup – complete, well organised, and dedicated home office setup without outside noise or distraction
– Reliable – reliable power with back up required.
– High internet speed required especially for video conferencing (at least 10 Mbps for upload and 15 Mbps download . Backup systems required.

Hours and Availability
– Working hours will be discussed as there are three shifts; 8 hours per day during Sunday to Thursday and 9 hours per day during Saturday and Friday. UK GMT will be observed.
– Full-time, minimum 34 hrs per week
– Be fully focused during work hours, do not work on other jobs, freelance work at all

Skills
– Communication – Must have good written and verbal communication skills. Must speak English fluently. Neutral accent preferred. Applicant needs to have a calm and friendly voice.
– Detail Oriented and Organized – Must be detail oriented, good with numbers, tables, and organization of multiple tasks
– Process Oriented – Must be able to follow detailed instructions and communicate if clarification is needed. If errors are made, applicants must be able to determine the root cause: identify if the process needs improvement or what needs to be improved to be more successful in the future. We encourage your feedback to help us to continuously improve as a team.
-Quality Oriented – Must be capable of providing quality work and be comfortable with being held accountable if errors are made. Improve the process and work approach to improve.
-Problem Solver – Must be good at problem solving. Investigate and research as needed to solve problems encountered. Propose solutions, do not simply pass problems back to the manager or colleague. Having a positive and forward thinking approach to business and life is helpful here.
– Fast Learner – Should love to learn, explore, and challenge oneself in a business environment.

Experience
– Solid relevant experience with proven capability to succeed in this role.
– Well-rounded experience and capabilities are valuable in this role
– Advanced experience in Microsoft Excel
-Knowledgeable with the Back Office System mentioned above.

Benefits
– Salary is Php163 per hour
-Working schedules 5 days a week, 8hrs per day.
– 25 days accumulated Paid Holiday Leave every year.
– MediCard HMO after 6 months of employment (applicable for one year subscription).

If interested, please fill up the form provided
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