Guest Relation Manager

Job Overview:
We are currently in search of an experienced and customer-focused Airbnb Guest Relations Manager to supervise all guest communications and guarantee exceptional service for our vacation rental properties. The ideal candidate will possess a passion for hospitality and a proven track record of delivering outstanding guest experiences.

Responsibilities
?Manage all guest inquiries, bookings, and communications across multiple platforms (Airbnb, VRBO, etc.) in a timely and professional manner
?Provide a warm welcome to guests upon arrival and check-in, offering local recommendations and ensuring a smooth start to their stay
?Act as the main point of contact for guests throughout their stay, addressing any concerns, requests or issues promptly to maintain high satisfaction
?Coordinate with cleaning staff and property managers to prepare properties for new arrivals and ensure high standards of cleanliness and maintenance
?Implement strategies to improve the guest experience, increase positive reviews, and maintain a high rating on rental platforms
?Manage pricing strategies, calendar availability, and marketing efforts to maximize bookings and revenue
?Ensure compliance with local regulations, Airbnb policies, and safety standards across all properties
?Train and supervise guest relations staff, setting performance standards and monitoring service quality
?Analyze guest feedback, reviews, and market trends to identify areas for improvement
?Develop and maintain positive relationships with property owners, providing regular updates and reports

Requirements:
?Bachelor’s degree in Hospitality Management, Business Administration or related field is preferred but not mandatory
?Minimum 1 year of experience in guest relations, property management or hospitality industry
?Excellent communication, interpersonal and customer service skills
?Strong problem-solving abilities and conflict resolution skills
?Proficiency in property management software and online booking platforms
?Solid organizational and multitasking capabilities
?Ability to work a flexible schedule, including evenings and weekends
?Knowledge of local area and attractions is a plus
?Fluency in multiple languages is desirable
?Able to work independently
?Superhost experienced

Portfolio/Resume to be sent