Guest Relations Agent

Location: Virtual Zoom Office (Remote)

Company: Resify

About Resify:
Resify is a dynamic Real Estate Investment and Management start-up, leveraging technology and local expertise to secure high-yielding returns for our investments and investors. With a portfolio of 125 properties, we are committed to excellence in service and innovation in practice.

Position Overview:
We are seeking a highly skilled and dedicated Guest Relations Agent to join our Sales and Reservations team. This full-time role is pivotal in providing exceptional support and service to our guests and clients, ensuring a seamless and positive experience from initial contact through to post-stay follow-up.

Key Responsibilities:

Rapidly respond to guest messages, triage and answer questions, and coordinate with our team in London for maintenance and housekeeping issues.
Conduct check-in, mid-stay, and check-out calls to ensure guest satisfaction.
Process guest reviews and feedback with attention to detail and accuracy.
Identify and engage with volume bookers, encouraging direct bookings through effective communication and CRM management.
Resolve any booking or reservation issues, providing support for amendments or cancellations.
Maintain high levels of customer service across phone, email, and web chat interactions.

Essential Experience:

Minimum 1 year as a Customer Service advisor.
Proficiency in online working environments.
Understanding of Online Travel Agencies (OTAs).
Proficient in Microsoft Office suite.
Fluent in English, both written and spoken.
Professional telephone manner.
Desirable Experience:

Property Management experience.
Familiarity with Airbnb.
CRM experience.

To ensure a 12 hours coverage for our guest relations and reservations services, we are introducing two shifts to accommodate our operations and provide continuous support to our guests and clients. The shifts are as follows:

Morning Shift: 7 AM – 3 PM UK Time
Afternoon Shift: 1 PM – 9 PM UK Time

What we Offer:

A challenging and rewarding role in a remote, virtual office environment.
The opportunity to be part of a forward-thinking, innovative team.
A role that demands flexibility and adaptability, offering growth and development.

How to Apply:
If you are passionate about delivering exceptional guest experiences and meet the above criteria, we would love to hear from you. Please submit your CV and a cover letter outlining your suitability for the role to our recruitment team.

Join us at Resify, where your contribution will be valued, and your professional growth nurtured.