Guest Services Staff

COMPANY DETAILS:
Join our Dynamic Team at Rather Be Properties, a fast-growing, experienced Vacation Rental Management Company where our focus is simple – Deliver a 5-Star Guest Experience while Maximizing Owner Profits. We are located in Southern California, USA,, but manage all throughout the USA.

ROLE:
Guest Services Staff: We are looking for 3 Full-Time Guest Services Team Members to assist in managing communication for roughly 35 Vacation Rentals. In this vital role, you will be the heart of our guest interactions, ensuring that they have a memorable experience!

RESPONSIBILITIES:
– Promptly reply to all guest inquiries and questions within 15 minutes.
– Field Guest Phone calls for booking assistance as needed. (Most of our communication is via messaging)
– Assist in resolving guest issues.
– Escalate high priority guest issues to “Team Lead”.
– Update reservations and upsells accurately for accounting purposes.
– Coordinating with cleaners to ensure housekeeping is kept up on schedule.
– Maintain 90% 5-star guest reviews.
– Order inventory as needed.

REQUIRED SKILLS & QUALIFICATIONS:
– Minimum 1 Year Experience in Managing Airbnb / Vacation Rentals.
– Proficient in Airbnb’s hosting platform.
– Proficient in Google workspace (Gmail, google sheets, google drive, google docs)
– Fluent in English, both writing and speaking.
– Ability to work independently.
– Efficient in Organizing and Executing Daily tasks.
– Must have stable high-speed internet.
– Must have back-up internet/power in the event of Power Outages.

RECOMMENDED SKILLS & QUALIFICATIONS:
– Experience with Hostaway PMS.
– Proficient in Slack – Communication Tool.
– Customer Service Phone Experience.
– Listing Optimization on Airbnb & VRBO OTAs.
– Experience ordering inventory on Amazon.
– Experience with Notion project management tool.

LOCATION & HOURS:
– Fully Remote Position.
– Maintain a 42-hour work-week spread over 5 days.
– We are looking to fill positions for PST & EST time zones. We are available to guests between 9am-9pm Sunday-Saturday, however your schedule will adjust based on the properties you are managing, which we will discuss in your interview.

COMPENSATION & BENEFITS:
– Starting Rate: $5-6/hour ($910-$1,092/month) with annual raises available.
– 2 weeks paid vacation annually, available after 6 months of employment.
– Annual Bonuses equal to 1 month’s pay.
– Monthly performance bonuses available.
– Personal Growth Coaching.
– Fun and engaging company culture.

INTERVIEW NEXT STEPS:
Email your resume to Click to view and include your response to the following two questions;

1.) Do you have a backup computer/internet in the event of power outages?
2.) What do you value most in a company that you want to work for?

Upon receiving your email, I will reach out to you to schedule a 30 minute zoom call. Please ensure you have a webcam available and operational for your interview. I can’t wait to meet you!