Guest Support (Dayshift)

Job Title: Airbnb Guest Support
Company: LuxoStays
Schedule: 4PM – 1AM Pacific (7AM – 4PM PH time)

Job Description
We are looking to give the opportunity for a virtual assistant to become an Airbnb Guest Support. Our company is located in the San Francisco Bay Area in California, United States. We manage short term rentals and monthly rentals for our clients to achieve the maximum amount of profit on their investment.
Training will be for 2 weeks on the Team Lead’s schedule. After that, you will be given your regular Click to view will continue for a month with the team lead.

Responsibilities include:
Guest Management/ Customer Service
• Customer support messages, in calls, and out calls to guests.
• Claim filing, tracking, invoicing, and reporting.
• Guest Reviews
• Lease Agreements
• Send out Electronic Signatures
• Airbnb Resolutions
• Guest Screening
• Reservation Management
• Review CCTV
Cleaning Management
• Review cleaner photos
• Schedule and reminder cleaners of cleanings
• Invoice cleaners
• Source and interview cleaners
• Coordinate cleaning turnovers
• Monitor supplies
• Manage quarterly deep cleanings
• Schedule setup deep cleanings
Listing Management
• Create and maintain property listings on Airbnb and VRBO.
• Create new listings
• Listing Optimization
• Create property descriptions
• Create floor plans
• Create House Manuals and Guidebooks
• Database management
• Simple Graphic Design
Vendor Management
• Hire, schedule, and manage contractors, gardeners, handyman, and any other contractors.
Other Admin Tasks
• Complete miscellaneous special projects and tasks as required.
• Research and due diligence on topics relating to the business and create short reports to present to owners.

What We are Looking for
• Must have great social intelligence and be able to interact with several personalities.
• Must be resourceful.
• Be able to be focused throughout the whole shift since it’s a fast paced job position.
• Must be able to finish tasks at a fast and speedy manner.
• Must have common sense and critical thinking skills.
• Motivated self-starter with a positive can-do attitude and high level of personal integrity and business ethics who drives in a collaborative team environment.
• Desire to grow with a growing start up company.

Education and Experience
• A minimum of a College Degree
• 4 years of Airbnb Property Management or Airbnb Customer Support experience
• 4 years of Virtual Assistant, BPO, or Work from Home Experience

Required Skills & Other Requirements
• Customer Service Skills/Communication
• Typing Speed: 60 WPM
• Fast Internet
• Additional Monitor
• Fast Computer
• Quiet Work Space

Bonus Experience
• Management/Supervisor Experience
• Airbnb Case Manager Experience

How to apply:
Send the following to Click to view
• Resume
• Audio: Please record yourself on your phone and let us know who you are and why we should hire you. Put the recording in a dropbox link or something similar and send it to our email.
• Screenshot of your OLJ Profile
• Subject line on the email: “[Job position] – (Last name, first name)
• When applying for this job position, please let me know who the Prime Minister of London is at the END of the email.

Wage: Entry Level Wage – $4 an hour
• Wages grow in tandem with skill acquisition and proficiency, allowing individuals to assume greater responsibilities as their expertise develops.
• Healthcare options (after 1 year)
• 13th month pay (after 1 year)

Type of Employment: Full-time
ID Proof: 60
Keywords: Travel Agent Hotel Vacation Short Term Rental Property Manager Motel Airbnb VRBO Click to view