Head of Operations (EXPERIENCE in Appointment Setting Company)

We are seeking a highly skilled and experienced Head of Operations to oversee the operations of our appointment-setting company. As the Head of Operations, you will be responsible for ensuring the efficient and effective functioning of all operational aspects of the business. Your primary focus will be on managing and optimizing appointment-setting processes, improving operational performance, and driving the overall success of the company.

Job Description:

1. Strategic Planning and Execution:
• Develop and implement strategic plans to drive operational excellence and achieve business goals.
• Collaborate with senior management to define key performance indicators (KPIs) and establish performance targets.
• Monitor industry trends and competitor activities to identify opportunities for growth and improvement.

2. Operational Management:
• Oversee the day-to-day operations of the appointment-setting company, ensuring smooth and efficient workflows.
• Establish operational policies, procedures, and standards to ensure consistent and high-quality service delivery.
• Implement best practices to optimize appointment-setting processes, including lead generation, qualification, and scheduling.
• Monitor operational performance, analyze data, and generate reports to identify areas for improvement and implement corrective actions.

3. Team Leadership and Development:
• Lead and manage a team of operations staff, providing guidance, support, and mentorship.
• Set performance expectations, conduct regular performance evaluations, and provide ongoing feedback to drive individual and team growth.
• Foster a culture of collaboration, accountability, and continuous improvement within the operations team.

4. Client Relationship Management:
• Collaborate with the sales and business development teams to understand client requirements and expectations.
• Ensure effective communication and coordination with clients to deliver outstanding service and exceed their expectations.
• Resolve any escalated client issues or concerns, ensuring prompt and satisfactory resolutions.

5. Technology and Systems:
• Evaluate, select, and implement appropriate technology platforms, tools, and systems to support efficient operations.
• Continuously assess and optimize the utilization of existing technology to enhance productivity and streamline processes.
• Stay updated with industry advancements and emerging technologies related to appointment setting and operations.

Requirements:
• Experience as a Head of Operations in an Appointment Setting Company/Agency is REQUIRED.
• In-depth understanding of appointment-setting processes, lead generation, and customer acquisition strategies.
• Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Excellent leadership and people management abilities, with a track record of building and motivating high-performing teams.
• Exceptional communication and interpersonal skills, with the ability to interact with clients, stakeholders, and team members at all levels.
• Proficiency in using operational tools and technology platforms, such as CRM systems, appointment scheduling software, and reporting tools.
• Strong business acumen and a results-oriented mindset, focusing on driving operational efficiency and achieving performance targets.
• Laptop or desktop that is at least I3, or I3 equivalent and above.
• Strong internet connection with backup internet available.
• Excellent time management and organizational skills.
• Excellent verbal and written communication skills.
• Self-directed and able to work with minimal supervision.

If you are a right fit for the role, kindly fill out the form below so we can process your application accordingly.

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WE WILL NOT ENTERTAIN THOSE WHO DID NOT SUBMIT THEIR APPLICATION FORMS.