Healthcare Credentialing Nurses/Virtual Assistant

We are a psychiatry practice that provides mental health services to individuals via telepsychiatry and in the outpatient setting in Florida. We are seeking a dynamic, fun, and knowledgeable individual to join our team with English proficiency.

Key Qualifications:
A registered nurse with excellent oral and written communication skills and proficiency in Excel and Microsoft Word.
Experience with credentialing healthcare providers with health insurance companies.
A candidate that will facilitate and ensure a warm and welcoming environment for patients, guests, and visitors from initial contact and provide a warm hand-off at departure.
A candidate with the ability to create a smooth operation of the office.
Strong English skills and ability to speak easily to patients.
Spanish speaking is a plus***
A registered nurse would be an asset.
Have the ability to speak to patients comfortably on the phone.
Please email me the answer to the square root of 25 in the subject line at our first contact.
Will contact 3-4 previous references via telephone call***

Duties:
Calling insurances panels daily to verify patients’ eligibility for psychiatric visits
Candidate responsibilities will include making, directing, and answering phone calls in a courteous manner. Scheduling patients, interacting with insurance companies, and general administrative duties (including writing blogs, drafting emails, and organizing and maintaining digital and paper files or records).
The ability to maintain confidentiality is essential
Excellent communicator (verbal and written)
Effective time management skills with the ability to prioritize effectively
Effective problem-solving and troubleshooting skills
Ability to escalate patient questions or concerns in a timely and professional manner.

The ideal candidate will possess the following attributes:
A mastery of the English language
Goal-oriented and initiative-taking with the ability to work well collaboratively
Commitment to ongoing training and development
Passion for helping others with mental health needs
Capacity to multitask while maintaining a professional and courteous demeanor
Possess a strong work ethic (Punctual, dependable, and possess a positive outlook)
Customer service-oriented and receptive to feedback