Helpdesk Support

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COMPANY OVERVIEW

We believe in Excellence, Integrity, Agility, Rigor and Fearlessness. To consistently deliver on our promise of “Better care. Better life”, these five core values form the bedrock of our identity, culture and success. They give us a common purpose and we all collectively understand them, work towards them and live by them every day.

2San is a leading global distributor designing and delivering an expanding range of products and solutions that fit into three core categories: Clean, Protect and Test.

We’ve grown rapidly into an industry ‘disruptor’ in our own right by championing innovative products and solutions that seek to deliver better care, better life. We advocate for the movement that empowers people to own their own health and make informed decisions about it.

As a partner of choice, 2San’s client-base has spans government institutions worldwide, at central and region/state levels, the private healthcare sector, and some of the largest private sector corporations on the global stage: MacDonald’s, Costco, Amazon, Walmart, Rolls Royce and the Woolworths Group, to name but a few.

We have ambitious plans for our future and as a valued member of our team we look to you to share in, and embody, our vision – to make our journey your journey. We’re invested in you, and dedicated to fostering a vibrant culture that develops your skills, nurtures your potential, and stimulates your professional growth for a lasting career with us.

This job profile will not remain static as you will be empowered to map out your own trajectory and showcase your abilities to ensure you reach potential and thrive.

ROLE OVERVIEW

As a Helpdesk Assistant, your primary responsibility is to provide efficient support and assistance to the helpdesk team and ensure seamless operations across various tasks. This role requires a combination of organizational skills, attention to detail, and effective communication to contribute to the overall success of the team.

KEY ACCOUNTABILITIES/RESPONSIBILITIES

Mailbox management
Processing and completing actions from Technician’s Job sheets
Creating Slip test reports, PAT test reports and Training Certificates
Organizing machinery mobilisations
Creating new parts in Order system
Managing Technician’s Van stock
Assisting with Scheduling of Technicians where required
Organizing rental and loan machine process
Updating Parts Manuals, User manuals and training documents in SharePoint

KEY SKILLS & EXPERIENCE

Excellent organizational and time-management skills
Strong attention to detail and accuracy in task execution
Effective communication skills for collaboration with internal teams and external stakeholders
Familiarity with relevant software tools and systems, such as MS Office, Orderwise and Job Logic
Ability to multitask and prioritize tasks based on urgency and importance

PERSON SPECIFICATION

Technical Expertise

· A relevant bachelor’s degree, or equivalent professional qualification.

· A minimum of 3 years post qualified experience in a similar role, preferably within a start-up or scale up environment.

OR

· A minimum of 6 years recent experience in a similar role, preferably within a start-up or scale up environment.

AND

· Significant executive support experience

· Proficient in the use of the MS Office suite

· Experience within a fast-paced and high energy environment

· An aptitude for executing business improvement initiatives.

· Experience of troubleshooting problems and providing recommendations.

· Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.

· Able to maintain a high level of integrity and discretion in handling confidential information.

· Excellent judgment is essential.

· Ability to switch gears at a moment’s notice.

· You’re an expert juggler; managing and juggling multiple projects simultaneously

· Experience in a global business environment

· Experience in a start-up environment.

Special Aptitudes

· High-impact communication skills with the ability to influence

· Ability to nurture collaborative relations

· Relentless focus on stakeholder needs and service excellence

· Ability to work under pressure with a positive “can do” attitude.

· Superb time management, analytical, decision-making, and problem-solving skills.

· Proactive and agile work ethic

Circumstances & Compensation

Fluent in English (C2 or above)
Must be eligible to work in UK time zone
Location: Remote, work from home
Compensation: 30,000 PHP per month

Technology Setup

In addition to the above, you must also have the appropriate technology system & software in place as below:

Internet not lower than 10 MBPS
Laptop or PC with at least Intel Core i3 processor and 4GB RAM (or equivalent)
Microsoft Office Suite & Adobe Creative Suite
Noise cancellation headset & a webcam