HIRING: CLIENT SUCCESS MANAGER

We’re looking for a world-class Client Success Manager to join our team of 25 and help us pursue our mission of solving the number one problem that most businesses face… Getting more customers!
Our core values are the backbone of our business and guide our hiring process: We are inspirational, disciplined, data-driven, focused on details, transparent, aligned, operationally excellent, and results-oriented.
You’ll be directly responsible for:
? Onboarding new clients by helping them structure their offer appropriately, setting their expectations, and clarifying their brand, patient avatar, & story
? Onboarding clients into our dedicated CRM platform and ensuring that they’re updating it regularly by reviewing their stats and system
? Training new client’s on effective best practices for lead management & in-office procedures by utilizing the resources available in our training platform
? Ensuring that our team has everything they need to launch our client’s campaign and holding them accountable to get it done on time
? Conducting weekly check-in calls or video updates with clients to review their campaign and financial performance, any challenges they’re facing, and new campaign updates
? Identifying any opportunities to improve our clients’ results and then resolving or relaying them to our team or clients for assistance
? Building relationships with our clients that turn them into raving fans resulting in referrals and positive reviews (we want our clients talking about us over drinks on the weekend with people that don’t even understand their business)
? And attending weekly team huddles with our herd of marketing bulls to talk marketing science & strategies to improve our client’s results
This is a fast-paced environment and best for someone who:
? Is data-driven and relies on numbers and statistics to make better decisions
? Is a leader and coaches and guides people to make the decisions that are in their best interest when necessary
? Is passionate about marketing results and business
? Is social and has a love for helping people achieve their goals
? Is an A-Player that follows through with what they say they’re going to do
? Won’t settle for anything, but being the best at what they do
? Is coachable & hungry to continue to grow and learn
? Is attentive to details
? Is proficient with CRMs, Google Drive, and spreadsheets
? Is proficient with Facebook Ads & Google Ads
? Is proficient with funnels
Our dream candidate:
? Has 2+ years of experience in online advertising with Facebook and/or Google Ads
? Has 2+ years of experience in Client Success or Account Management responsible for maintaining client relationships
? Has an affinity for medical, holistic, alternative medicine approaches (that’s our clients)
? Has a stable & reliable internet connection (it’s 100% remote)
? Can work flexible, but rather normal business hours (9-5 eastern, M-F)
? Can get started quickly
This role is completely remote however you will need to be comfortable sitting at a desk and working behind your computer for prolonged periods of time.

Onward and upward,
Zack Siegel — CEO / Founder, Think Bullish