Hiring Customer Service Representatives –

Company Overview: Sibs App is a rapidly growing social trading app and a great place to work. The founders come from the entertainment business and have built highly successful storytelling companies through film and TV programs.

The Customer Service Representative is the first point of contact for Sibs. We are looking for a self-starter, dynamic, and have great experience in working with people.
Main Responsibilities include:
– Acting as a liaison between the company and our users, providing accurate, valid, and complete information to solve any challenges that the user may have.
– Fulfill users’ needs while providing an exceptional client experience.
– Build sustainable relationships and trust with users through open and interactive communication.
– Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
– Keep records of users’ interactions, process customer accounts, and file documents.
– Go the extra mile to engage users, motivate them to trade and ensure that the app remain
Qualifications: Experience: 1-3 years’ work experience in a related role. High School diploma or equivalent.
Skills:
– Demonstrated experience solving customer service inquiries.
– Effective verbal and written communication skills.
– Ability to work in a fast-paced environment.
– Proven ability to navigate multiple systems and customer service platforms concurrently.

If this sounds interesting, please fill send me a message answering:
1) What’s your name?
2) Why are you the best person for the job?
3) What’s your expected pay?
4) What are you most proud of accomplishing at your last job?
5) Level of English (speaking): 0 (New) – 5 (Excellent)
6) Level of English (reading./writing): 0 (New) – 5 (Excellent)

Sibs is committed to creating a diverse environment and is proud to be an equal opportunity employer. All
qualified applicants will receive consideration for employment without regard to race, colour, religion, gender,
gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We
celebrate diversity and are committed to creating an inclusive environment for all employees.