Hiring for Customer Service Manager!

Customer Service Manager for E-commerce Startup

Requirements/Strengths:

– Proven experience leading customer service teams
– Excellent proficiency in English
– Availability for 40/50 hours per week
– Ambitious and driven individual seeking substantial growth opportunities
– Strong ability to build and manage teams effectively
– Exceptional skills in team training and development
– Exclusivity commitment (no concurrent employment)

The Role:

Initially, your role will involve independently managing all customer support inquiries, as our sales volume is currently in its early stage. You will lead the development of systems, processes, and infrastructure essential for scaling our customer service operations. As sales increase, your responsibilities will transition towards team management, starting with the recruitment and supervision of the first customer service representative. Subsequently, your role will evolve as we continue to expand our team to meet growing demand, ultimately focusing solely on team management.

Working Hours:

You will be expected to commit approximately 40/50 hours per week. Specific scheduling details will be discussed collaboratively in subsequent stages.

Salary and Equity:

We seek individuals with ambitious aspirations aligned with our company’s growth mission. The salary offered will exceed market averages, reflecting your contributions to our collective success. As you continuously enhance your skills and drive performance improvements within the team, opportunities for salary increases and equity participation in the company will be provided. While we aim to provide an overview of our compensation structure, further details will be shared with applicants during subsequent stages of the hiring process.

About Us:

We are an early-stage startup operating in the e-commerce sector, targeting the United States market with a focus on the hearing loss niche. Backed by the founder’s successful venture generating approximately 4M USD annually in Italy, we are poised to expand rapidly with our innovative product, cutting-edge marketing strategies, and a dedicated team of ambitious professionals.

Our goal is to achieve nine-figure revenue (100M+ USD) by April 2027, propelled by our exceptional product quality, direct response marketing prowess, and a team of high-performing individuals driven to achieve wealth and success.