Holiday-let Admin & calling guests

Part time – approx 15hrs/week initially, with the option to increase and probably move to full time within the next 18 months.

Role:
Join a small family run business managing holiday lets in the UK. You will be guest facing and deal with the day-to-day bookings/enquiries as well as the behind the scenes management and coordination of the booking processes, cleaning/management teams, 3rd party agents and others. Maintaining and updating processes and data sheets. Help maintain current marketing options whilst developing new options.
We already have one amazing team member from the Philippines and we’re looking for a second 🙂

Responsibilities:
• Receive inbound calls and perform outbound calls
• Responsible for email and calendar management
• Answer direct booking and guest enquiries immediately; either email or call
• Update the calendar regarding calls done to the guests
• Coordinate with the cleaning and maintenance teams
• Update important and urgent concerns
• Able to answer calls and email outside working hours – if doing part-time
• Manage all social media accounts (Facebook, Instagram and TikTok)
• Other ADHOC tasks e.g., Research, creating processes, file management, etc.

Qualities:
• Attention to detail
• Trust-worthy and dependable
• Excellent decision-making skills
• Able to show initiative
• Relaxed and happy disposition
• Excellent ability to work with another remote team member; sharing the role & responsibilities and always ensuring good communication with each other
• Comfortable reaching out to guests via phone calls
• Can openly communicate; excellent, clear English

Proficiency in the following (or can learn quickly):
– Excel – more than a basic knowledge; will be creating finance analysis sheets
– Microsoft 365 (specially Outlook and OneNote)
– Airbnb, Group Accommodation, Sykes Cottages
– Google Suite
– Zoom
– WhatsApp
– DialPad

Also required:
• Reliable internet with minimum download speed of 40mbps (proof required)
• Your own modern windows based PC with MS 365 package
• Flexible approach to dealing with out of hours emergencies/urgent queries
• We would like this to be your primary focus if working other jobs
• When replying to this advert, please include a one paragraph example of how you might reply to a guest (‘Mr John Smith’) asking to book a week in one of our properties (called Tayview) i.e. a reply confirming their booking request (dates are arbitrary).
• Must be willing to use Time doctor, including regular screen grabs

Pay:
Starting at £3/hr; with annual review.
Pay is monthly in arrears (but can be weekly for first 2 months, if required)