We are experiencing exponential growth (over 600% in the last year) and are looking for a best-in-class Onboarding Specialist to join our team and support our new-hires and ingernal team. This is your chance to join a winning team, and one of the fastest-growing companies in the E-commerce Ecosystem!
Job Responsibilities:
– Onboarding newly hired agents which include communicating company and position details and assisting them with becoming 100% with their new role until their start date
– Assists the newly hired agents with completing the Onboarding Checklist and participating in all the Live Training that the newly hired agents need to complete
– Works closely with the Customer Success Manager and is able to provide all the assistance they need in order to onboard a new agent and client
– Communicates with the Team Lead and Recruitment Manager regarding the onboarding of the newly hired agent and make sure they are looped in with all the updates regarding the onboarding process
– Communicates with the client if necessary and be able to provide assistance with onboarding the new client
Qualifications:
– 1-2 years of Customer Service Onboarding experience
– 3-5 years of BPO experience in the Customer Service Industry
– 1-2 years of Virtual Assistant experience preferred but not required
– Experienced in any of the following eCommerce tools/software: Gorgias, Shopify, Zendesk, Re:Amaze, Freshdesk, etc. (not required but preferred!)
– Knowledge and experience in eCommerce
– Familiar with HubSpot, , and other CRM tools.
– Excellent communication skills, both written and verbal
– High-energy, and can easily engage with others.
Internet and Device Requirements:
– DSL, Cable, or Fiber internet connection is required – LAN connection required (20 Mbps minimum)
– Back internet connection is required (For backup internet, the required speed should be at least 10 Mbps)
– or Desktop with Core i3 or Ryzen 3 processor or higher, with atleast 4GB RAM
Perks & Benefits
– 100% work-from-home setup
– Competitive Salary
– PTO
– Health Insurance + Dental Coverage
Why join us?
– We’re one of the fastest-growing startups in the eCommerce ecosystem
– You will work alongside a team of winners that will inspire you daily
– Work with a collaborative team and environment
– Clear progression plan and career advancement
We are excited to have you! PLEASE COPY AND PASTE THE URL BELOW ON A CHROME BROWSER TO MAKE SURE YOU DON’T ENCOUNTER ANY ERRORS WHILE FILLING OUT THE FORM.
/onboardingspecialist
*Please upload your updated resume and a cover letter relevant to the job role.*
APPLY FOR THIS JOB:
Company: Ascend Group
Name: Andrew
Email: