Hospitality Operations Manager

Note: Only applications with verified experience in short-term rentals or Airbnb hosting will be considered.

Company Description:

We are a leading Short Term Rental (STR) host with a diverse portfolio of properties across the United States. Our mission is to provide exceptional hospitality experiences to our guests, ensuring they feel welcome, comfortable, and valued during their stays.

Job Description:

We are seeking a highly organized and proactive individual to join our team as a Hospitality Operations Manager. In this role, you will oversee the day-to-day operations of our STR listings, ensuring seamless guest experiences and optimizing property performance.

Responsibilities:

– Manage all aspects of hospitality operations, including property listings, guest communications, and maintenance coordination.

– Oversee the creation and optimization of STR listings, ensuring accurate descriptions, attractive photos, and competitive pricing.

– Coordinate check-ins and check-outs, ensuring smooth transitions for guests and timely responses to inquiries.

– Monitor property performance metrics, including occupancy rates, guest reviews, and revenue, and implement strategies to maximize profitability.

– Collaborate with cleaning and maintenance staff to ensure properties are clean, well-maintained, and equipped with necessary amenities.

– Handle guest communication and issues promptly and professionally, providing exceptional customer service and resolving any issues that may arise.

– Stay informed about market trends, local events, and competition to adjust pricing and amenities accordingly.

– Implement and enforce company policies and standards to maintain high-quality hospitality experiences for guests.

– Continuously identify opportunities for improvement and efficiency in hospitality operations and implement best practices accordingly.

Qualifications:

– Airbnb Case Manager Resolutions 2

– Proficiency in using Airbnb’s platform or at least one of the following: VRBO, Click to view, Expedia, Google Vacations.

– Experience with rental channel manager such as Hostaway, Guesty, Lodgify, etc…

– Bonus: experience using Click to view, ChatGPT, Pricelabs, Turno

– Excellent communication and interpersonal skills, with the ability to interact with guests, staff, and vendors effectively.

– Strong organizational and time-management skills, with the ability to multitask and prioritize tasks efficiently.

– Detail-oriented mindset with a focus on maintaining high-quality standards for property presentation and guest satisfaction.

– Ability to work independently and remotely, while also collaborating with team members and vendors effectively.

– Must have access to reliable internet connection and computer equipment for remote work.

If you feel like this opportunity aligns with your skills and ambitions, please submit your application. To ensure you’ve thoroughly reviewed the job description, include the term “Golden Brick” in the subject line of your application.