Hospitality & Project Management Assistant

Job Posting: Virtual Assistant for Business and Personal Tasks

Benefits:
Wages- $3-5 dollars per hour depending on experience.
Work Hours- Possible flexible schedule.
Mentorship: Potential career mentorship depending on time availability and candidates eagerness to succeed.

Are you a highly organized and proactive individual with exceptional communication skills? Are you experienced in customer service and have a passion for research and project management? If so, we are seeking a Virtual Assistant to join our team and help manage various business-related and personal tasks for our Airbnb and other ventures.

Main Tasks:

As our Virtual Assistant, you will be responsible for the following tasks:

Airbnb:
– Handling guest check-in and check-out processes smoothly and efficiently.
– Providing prompt and responsive assistance to guests’ inquiries and requests.
– Coordinating cleaning schedules and managing inventory for the Airbnb properties.

Research and Project Management:
– Conducting business-related research to support decision-making processes.
– Assisting with research on personal matters as required.
– Managing our schedule and following up with people on our behalf.
– Preparing and editing documents, ensuring accuracy and professionalism.

Key Characteristics:
The successful candidate will demonstrate the following characteristics:

– Excellent written and verbal communication skills for clear and professional correspondence.
– A strong work ethic and commitment to delivering high-quality results.
– Proactive problem-solving skills to identify issues and present actionable recommendations.
– Ability to anticipate needs and take initiative to ensure smooth operations.
– Enthusiasm for learning new software and technology to enhance productivity.
– Tech-savvy nature, staying updated with the latest tools and trends.

Key Qualifications:
To succeed in this role, you should possess the following qualifications:

– Excellent English-speaking fluency for effective communication with guests and team members.
– Previous experience in customer service to deliver exceptional guest experiences.
– Advanced proficiency in Microsoft Word, Excel, Project Management software, and Calendars.
– Strong research skills to gather information quickly and efficiently.
– Advanced analytical skills to identify issues, propose solutions, and offer data-driven recommendations.
– Outstanding organizational abilities, enabling you to prioritize tasks and meet deadlines effectively.

Other Desirable Qualifications:
While not required, the following qualifications will be considered a plus:

– Ability to create simple financial reports to assist with business tracking and decision-making.
– Familiarity with Search Engine Optimization (SEO) to enhance online visibility.
– Knowledge of marketing principles to support business growth.
– Fluency in Spanish, which can be valuable for interacting with Spanish-speaking guests.

If you possess the skills, qualifications, and characteristics outlined above, we invite you to apply to join our team as a Virtual Assistant. A flexible schedule and mentoring opportunities may be available to the right candidate.

How to Apply:
To apply for this position, please send your resume and complete the application questions and tasks found below:

Application Questions and Tasks:
1. Please tell us about your education and work experience and why you are the best person for this job.
2. Please describe in detail your experience in the hospitality business (especially with short term rentals, e.g. Airbnb).
3. Prioritize the following list of 10 tasks based on urgency and importance, explaining your reasoning for the order:
a. Respond to an urgent customer inquiry about a booking issue.
b. Complete the monthly financial report for the business review meeting.
c. Schedule a meeting with potential partners for a new collaboration opportunity.
d. Review and approve pending guest bookings for the upcoming week.
e. Conduct research on competitors’ pricing strategies to adjust our rates accordingly.
f. Follow up with suppliers to ensure timely delivery of essential inventory items.
g. Create a detailed project plan for an upcoming Airbnb property renovation.
h. Draft and send out a newsletter to previous guests, promoting upcoming discounts.
i. Evaluate current marketing campaigns and identify areas for improvement.
j. Do an online training session on a new software tool to enhance productivity.
4. On Airbnb, identify a property with a pool and a minimum guests capacity of 4 people in Escondido, California; identify the property’s strengths and provide recommendations on how to make it more profitable and more attractive to potential guests.

We look forward to receiving your application and exploring the possibility of working together to achieve our goals effectively and efficiently.