Housing Officer

Hours: Minimum 6 hours per day

Crest Housing is seeking a diligent and versatile Virtual Assistant to join our team. This remote position plays a crucial role in supporting our housing operations, ensuring smooth and efficient service delivery to our tenants and stakeholders. If you are organized, proactive, and have a knack for managing multiple tasks efficiently, we want to hear from you!

**Key Responsibilities:**

– **Tracking Service Charge Payments:** Monitor and manage records of service charge payments, ensuring accuracy and timely processing.
– **Repairs Tracking:** Keep track of repairs from report to resolution, liaising with contractors and tenants to ensure effective communication and swift action.
– **Support Notes Completion:** Accurately complete and maintain support notes for all tenant interactions and services provided.
– **Housing Benefit Claims:** Prepare and submit housing benefit claims, ensuring compliance with regulations and deadlines.
– **Marketing Material Creation:** Design and produce engaging marketing materials to promote Crest Housing’s services and properties.
– **Online Presence Management:** Oversee and enhance our digital footprint across various platforms to engage with the community and promote our services.
– **Tenant Communication:** Conduct calls to tenants for assessments, support work, and service charge payments follow-up, maintaining high levels of customer service and support.

**Requirements:**

– Proven experience as a Virtual Assistant, Administrative Assistant, or similar role.
– Strong organizational skills and the ability to manage multiple tasks simultaneously.
– Excellent communication skills, both written and verbal.
– Proficiency in Microsoft Office Suite (Excel, Word), Canva, and social media platforms.
– Ability to work independently with minimal supervision.
– A commitment to delivering high-quality support and service.
– Demonstrated ability to create visually appealing marketing materials and manage online content effectively.

**Benefits:**

– Flexible remote work arrangement.
– Competitive salary and benefits package.
– Opportunities for professional development and growth within the company.
– Be part of a supportive and dynamic team dedicated to making a difference in the housing sector.

If you are passionate about making a positive impact and possess the skills we’re looking for, we encourage you to apply. Join us at Crest Housing, where your work is meaningful and contributes to our mission of providing exceptional housing services.

Please send your resume and a cover letter detailing your experience and why you are the perfect fit for this role to