HR Business Partner

Are you known for your proactive approach and attention to detail?
Do you have a passion for fostering employee growth and development?
If so, join us in making a positive impact on the lives of our contractors and our organization.

Take the first step towards building a fulfilling and rewarding career by submitting your application today.

At Amplifyus LLC, we are passionate about our people. Our goal is first and foremost to provide an excellent career for our team and to help them reach their full potential. We always empower our team members to grow and develop while exceeding client expectations with our exceptional industry expertise. We believe in creating a nurturing environment fostering a culture of continuous learning and collaboration. This dedication to our team members fuels our commitment to delivering the highest quality services to our clients, at a price point that truly allows them to grow.

What Success Looks Like
HR Business Partner plays a vital role in building strong relationships with external partners and ensuring internal staff have the skills and knowledge needed to work effectively with them. Strong communication, interpersonal, and organizational skills are essential for the success of this role. The ability to understand and navigate organizational cultures is also important. Increased collaboration by establishing open communication channels and facilitating smooth collaboration between the agency and external partners.

Key Responsibilities:

1. Serve as the main liaison between our agency and external service providers, including WiseHive and Pacific Cross.
2. Manage communication channels to ensure a timely and accurate exchange of information between our agency and service providers.
3. Assist employees with inquiries related to payroll, benefits, and other services provided by WiseHive and Pacific Cross.
4. Collaborate with internal teams to develop and implement training programs tailored to the needs of our clients.
5. Support the training of new hires by providing structure, guidance, resources, and assistance as needed.
6. Maintain organized documentation of training materials, processes, and employee feedback.
7. Proactively identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness.
8. Foster a positive and supportive work environment by being approachable, friendly, and responsive to employee needs and concerns.

Key Skills:
An HR Business Partner plays a crucial role in connecting external agencies with internal staff. They need a unique blend of skills and behavioral traits to excel in this multifaceted position.

Essential Skills:
Written & Verbal: Express ideas clearly and concisely, both in writing and verbally, tailoring communication to different audiences (internal staff vs. external partners).
Active Listening: Actively listen to understand the needs and perspectives of internal staff and external agencies, ensuring effective communication and collaboration.
Relationship Building: Build strong and trusting relationships with internal and external stakeholders. Foster a collaborative and positive working environment.
Teamwork: Work effectively in teams both internally and with external partners on joint projects.
Negotiation & Conflict Resolution: Possess negotiation skills to reach agreements and resolve potential conflicts with external agencies in a professional and amicable manner.

Behavioral Traits:
Proactive: Take initiative and anticipate potential issues or needs of staff and external partners.
Results-Oriented: Focus on achieving successful outcomes in training programs and collaborations with external agencies.
Problem-Solving: Effectively analyze situations, identify root causes of problems, and develop solutions.
Learning Agility: Continuously adapt to new information, technologies, and industry best practices.
Integrity: Demonstrate strong ethical principles and build trust with colleagues and external partners.
Discretion: Maintain confidentiality and handle sensitive information with care.

Role Requirements:
Bachelor’s degree in Business Administration, Human Resources, or related field preferred.
Previous experience in a similar role within a BPO agency or related industry is advantageous.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
Strong work ethic and a commitment to continuous improvement.
Excellent communication and interpersonal skills, with an employee-first focused approach.
Proven ability to work collaboratively in a team environment.
Adaptable and willing to learn new things.
Proficiency in Google Workspace Suite and other relevant software applications.