***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT HAVE ANY SUBSTANTIAL EXPERIENCE IN OPERATIONS / SUPPORT IN IBM POWER, IBMi SYSTEMS***
We deliver complex enterprise technology solutions across North America. We take the world’s best technologies and make them even better. At the very core of our success and the value we deliver to our clients is a team of extraordinary
employees.
About the Position:
Working with the managed services team, perform the administration and overall maintenance of IBMi servers, including among others: infrastructure maintenance, operating system, and software updates, install and configure IBM Power server virtualization tools (PowerVM, HMC, VIOs, and others).
Support High Availability (HA) solutions such as Mimix and PowerHA.
Identifying and resolving issues, owning incidents, problems, and change management until the resolution of the issue following the GHS ITSM process.
Provide 2nd-level technical support to GHS clients and its Cloud environment.
Update service tickets in Service Now. Continually keeping the rest of the iSeries Managed team up to date with progress, issues, and any key handoff instructions for the CA daytime team.
Work effectively with customer cross-functional teams composed of technical team members and project management. Occasionally working with end client and business stakeholders.
Responsibilities:
• Utilize knowledge & experience with IBMi series Operating System and software lifecycle.
• Implementation, configuration, and maintenance of Power Servers, HMC, VIOS and Storage.
• Perform regular patch management including the Hiper, CUM and Group PTFs for IBMi and associated software products.
• Perform capacity planning and performance monitoring and management.
• iSeries systems: installs, upgrades, and upon rare occasion -migrations.
• Install, configure, maintain and monitor Backup and Replication technologies and software such as BRMS(Backup, Recovery and Media Services), MIMIX, PowerHA.
• Achieve and maintain advanced certifications in the products and technologies assigned to you
Requirements:
• Excellent English communication skills: verbal, written, and reading is a MUST
• Proven experience working in a customer-supporting role is a MUST
• 5+ years of experience in Operations / Support of IBM Power, IBMi systems is a MUST
• Working knowledge of IBMi hardware, tape libraries, Virtual Tape Libraries (VTL) is a MUST
• Proficiency in performing installation of OS upgrades is a MUST
• Experience working with LPAR’s and HMC
• Familiarity working with IBM VIOS and SAN infrastructures
• System backup and recovery concepts (BRMS)
• Basic system security and networking concepts
• Experience managing data replication and IBMi High Availability
• Ability to create and maintain documentation
• Manage time and effort to effectively deliver on commitments, tracking time where necessary to fulfill services reporting requirements
Nice to Have:
• Experience working with SAN switches zoning, storage pools, volumes, and mapping
• Knowledge of security and logging on IBMi
• Certified in Cloud Technologies and knowledge of PowerVS
• FalconStor StorSafe and Storsight would be nice
Work Schedule:
• This is a full-time position in a work-from-home setup:
o Mon-Thursday from 2:30 PM EST on, covering Fridays from 9 to 5 PM EST.
o Cover after-hours calls and weekends support calls on a rotational basis.
TO APPLY FOR THIS POSITION, FOLLOW THE INSTRUCTIONS BELOW:
1. Include the phrase “AS400” in your SUBJECT.
2. Send a COVER LETTER with a LINK to your CV/Resume.
***APPLICATIONS WITHOUT CVS/RESUMES WILL NOT BE CONSIDERED***
APPLY FOR THIS JOB:
Company: Rig Fab
Name: Sean
Email: