(immediate need) Remote Client Intake and Sales Specialist (Graveyard Shift)

Location: Remote (Philippines)

Company: A Cross Law Firm PLLC

Position Type: Full-time

Shift Hours: 10:00 PM – 7:00 AM (Philippine Standard Time) / 8:00 AM – 5:00 PM (Central Standard Time)

Salary: $409.56 – $731.92 per month, based on experience, plus bonuses

Description:

Are you a night owl with exceptional sales and customer service skills? A Cross Law Firm PLLC is seeking a Remote Client Intake and Sales Specialist to join our team. This role involves managing client intake processes, scheduling consultations, and driving sales initiatives during the graveyard shift hours in the phillipines, which is business hours here in the USA.

Responsibilities:

Utilize Smith AI answering service platform to manage incoming calls and schedule consultations, and return calls.
Collect retainer payments when needed.
Coordinate client intake procedures, ensuring accuracy and efficiency in scheduling and documentation.
Draft and tailor contracts using Clio management system to meet clients’ needs and expectations (defining the scope of services in the contracts).
Complete comprehensive training via Trainual system to understand firm procedures and responsibilities.
Bring in a minimum of five new cases per month and schedule at least three consultations monthly.
Build rapport with potential clients, understanding their needs, and effectively communicating the value proposition of the firm’s services.
Collaborate closely with the CFO and other team members to identify sales opportunities and ensure alignment with firm objectives.
Adhere to legal and ethical guidelines regarding sales practices, avoiding misrepresentation and refraining from providing legal advice.
Ensure adherence to firm’s client avatar criteria, aligning potential clients with the firm’s target demographics and service offerings.

Requirements:

Background in psychology, customer service, or sales preferred.
Excellent English Speaking Communication Ability is required (this is a client facing role)
Professional demeanor, and a problem solving nature is required.
Strong communication and interpersonal skills, with an empathetic approach to client interactions.
Previous experience in sales, intake coordination, or contract management highly desired.
Ability to work independently and efficiently during the graveyard shift. You must be spry and alert to make sales.
Completion of training modules and tests via Trainual system for the intake specialist (all intake training must be completed before you start in trainual).
Commitment to ethical sales practices and adherence to legal guidelines.

Benefits:

Competitive salary range based on experience.
Automatic bonus of $25.00 for every new case signed up.
Opportunity for professional growth and development within the firm.

Application Process:

To apply, please submit your resume along with a cover letter outlining your relevant experience and why you’re interested in joining our team as a Remote Client Intake and Sales Specialist (Graveyard Shift). Please personalize this letter to the direct of Attorney Adriana Samuels Esq. Please do not use AI in your application, as your application will be disregarded. We are trying to see your passion and skills and why you want this role. Attorney Cross is reading your cover letters. Impersonal or generalized letters not showcasing who you are and why you want to work here won’t be considered. Also, please be sure to include a copy of your resume as a link I can click on. You can apply inline to this job post. (Resume & cover letter).

Join us at A Cross Law Firm PLLC and play a pivotal role in driving sales and facilitating exceptional client experiences during our graveyard shift hours. Apply today to embark on a rewarding career path in legal intake and sales coordination.