Immediate Start Date for Customer Service Position

Company Overview:
We are a dynamic and rapidly growing dropshipping business, poised for further expansion. Our company culture emphasizes a supportive and lively work environment, encouraging every team member to flourish in their chosen roles. We are currently seeking to diversify our talented team by adding an enthusiastic individual who thrives in customer service.

Position Summary:
We are looking for a dedicated Customer Service Representative to join our team. The ideal candidate will excel in engaging with customers via email, addressing their inquiries, and resolving issues with a positive and professional approach. This role requires proficiency in German, French, and English to provide exceptional service to our diverse customer base. If you have a passion for providing exceptional customer service and a desire to contribute significantly to a growing business, we want you on our team.

Key Responsibilities:

Manage and respond to customer inquiries, issues, and feedback via email in German, French, and English, ensuring a positive and seamless customer experience.
Provide insights and suggestions for improving customer service protocols based on customer feedback and performance metrics.
Collaborate with the team to ensure customer issues are resolved efficiently and effectively.
Maintain accurate records of customer interactions and transactions.
Qualifications:

Proven experience in customer service, preferably in an e-commerce environment.
Excellent communication skills, both written and verbal, with an impeccable command of German, French, and English.
A proactive problem-solver with a positive attitude and professional demeanor.
Ability to work independently, manage multiple priorities, and adhere to tight deadlines.
A commitment to personal and professional growth, with a keen interest in contributing to a team’s success.
How to Apply:
If you’re excited about the opportunity to showcase your customer service skills, we’d love to consider you for our team. Please apply by sending an email with the subject “BLUE” to indicate you’ve read and understood this unique role. Attach your CV and include a brief explanation of your customer service experience.

Best regards,
De Buyser joren