IMMIGRATION/ VISA MARKETING & ADMINISTRATION ASSISTANT

Offshore Virtual Assistants, a highly respected Australian Outsourcing Company are looking for a Immigration Marketing & Administration Assistant for their New Zealand client.

The ideal candidate should be detail-oriented, organized, and able to work in a fast-paced environment. The successful candidate will be responsible for supporting our clients through the visa application process and other Administration Duties as required

Responsibilities

VISA PROCESS TASKS

Assist with the preparation of visa, NZQA and citizenship applications, and other immigration-related documents
Liaise with clients to gather necessary information and documentation for visa applications.
Answering and making phone calls
Following up with potential client leads
Booking client appointments with licensed immigration advisers
Contacting current/past clients with information about visa renewals
Keep track of visa application deadlines and provide regular updates to clients.
Respond to client inquiries and provide support and guidance as needed.
Maintain accurate records of visa applications and follow up with relevant authorities as necessary.
Running reports from CRM
Research on other offerings and job vacancies
Creating business procedures
Provide administrative support to the immigration advisers team as required.

MARKETING

Updating and posting to Social Media sites including LinkedIn, Facebook
Updating and posting blogs to the WordPress website
Preparing newsletters, presentations and content for webinars
Fulfil other duties as required by management and other department personnel as requested/required.

Qualifications

SKILLS AND COMPETENCIES
Bachelor’s degree in Human Resources, Business Administration, or a related field.
Experience in working in Immigration or related fields beneficial
Marketing experience
CRM experience – currently Infusionsoft / Keap, a new CRM will soon be implemented
Experience with Google Workspace is desirable
Document Management system
Zoom and WhatsApp experience

PERSONAL QUALITIES
Strong attention to detail and ability to work accurately under pressure.
Excellent written and verbal communication skills in English
Familiarity with New Zealand immigration policies and procedures beneficial
Self-management – Ability to work independently and as part of a team.
Strong planning and organizational and time management skills.
Highly organised with respect to work and calendar activities.
Keenly aware of the importance of proper diary control and time management
Customer Service focus – committed to providing exceptional customer service across all channels – written, phone and face-to-face via video conferencing
Commerciality: the ability to apply knowledge in a practical, commercial manner.
Learning – Managing own learning and self-teaching when necessary