Inbound Appointment Setter

At Malone Painting we believe in having fun while we work hard to deliver the best customer experience. We are currently looking to hire an Inbound Appointment Setter to join our growing team. This will be a full-time position with an opportunity for advancement (subject to a 3-month probationary period).

In this role, you will be the first point of contact for our potential customers, answering phone calls, scheduling appointments, and providing excellent customer service. You will play a vital role in driving sales and ensuring a smooth customer experience.

Responsibilities:
– Answer incoming phone calls from potential customers in a friendly and professional manner.
– Effectively qualify leads and schedule appointments with our painting estimators.
– Provide exceptional customer service by answering questions, addressing concerns, and exceeding expectations.
– Accurately record call details and appointment information in our CRM system.
– Involves supporting lead generation efforts through various channels, including after-hours calls for Google Local Services Ads, Angi Leads, Google Search, Facebook, and others.
– Collaborate effectively with team members, providing necessary assistance and ensuring a cohesive work environment.
– At the end of each day, compile and submit a report summarizing all calls received, including the number of calls, lead qualifications, and appointment bookings.

Qualifications:
– With 2-4 years of working experience as a Customer Service Representative.
– Friendly, outgoing personality with excellent communication and interpersonal skills.
– Culturally familiar with US customs and etiquette (NO CLEARLY IDENTIFIABLE ACCENT PREFERRED).
– Advanced conversational and persuasion skills to persuade potential clients to schedule an appointment
– Strong organizational skills and the ability to manage multiple tasks simultaneously.
– Proficient in using computers and common office software (CRM, Google Suite, etc.).
– A quiet and distraction-free home office environment is a must.
– Noise-canceling headphones are preferred but not required.
– Computer literacy for research and data entry
– Ability to work independently and take initiative.

Salary: Competitive hourly rate (around $4-6/hour depending on qualifications). Full time 40 hr/week (Fluent in English is important) and experience. The 13th month is paid for all PH based team members as well. Paid Bi-monthly.

To Apply: If you are a highly motivated individual with a passion for excellent customer service, we encourage you to apply! Please submit your resume and a short sample call demonstrating your communication skills. This can be done through Vimeo or other similar apps where your face and voice can be seen and heard.

Please note: Due to the large volume of applicants, submissions without recordings will be automatically archived. Thank you for your understanding.