Inbound Appointment Setting – No Cold Calling

Entry Level Appointment Setter / Salesperson – No Experience Required

***********MAKE SURE YOU READ THE EVERYTHING ON THIS PAGE********
***********MAKE SURE YOU READ THE EVERYTHING ON THIS PAGE********

You will fail the application process if you don’t read the entire job description from the top of this page to the very bottom. The #1 reason we reject applicants is because they don’t read everything below.

***********MAKE SURE YOU READ THE EVERYTHING ON THIS PAGE********
***********MAKE SURE YOU READ THE EVERYTHING ON THIS PAGE********

Stick Shift Driving Academy is looking for a full-time Inbound Appointment Setter / Salesperson to sell lessons and signups. You’ll be the front line to make sales over the phone to customers, all of whom are inbound warm leads (no cold calling). This is an entry-level position that is eligible for promotion after 12 months of tenure.

About Us
We sell manual transmission driving lessons in the United States. Yes, really.
Started in 2017 and we’re growing like crazy.
We expect to hire at least 4 salespeople, 3 admins, and 3 marketers in 2023.
Growing FAST – We sold 2663 lessons in 2023 and we’re on pace to sell 3328 lessons in 2023
A small team of 1 American and 3 Filipinos.
100% inbound leads from Organic Search (SEO). We don’t do cold calling.
No competition – in 90% of the markets we serve, we have no competitors. Because of this, our sale is pretty easy to make.

Compensation and Benefits
Competitive commission package – $200 per week
Paid 5 Sick Days – Effective on day 1
Paid 10 days vacation – Prorated
Paid 14 Bank holidays – (Legal and religious Holidays are country-specific)
Paid Birthday Off – you pick a day off
Business Continuity Plan – In cases of calamity $40 hotel accommodations are permitted to ensure work will continue

Benefits to be provided after completion of 3 months:
Health Insurance
Home internet and electricity bills
Office equipment, home office furniture, and anything else you need for work
Learning books, courses, training, or coaching that you want

Benefits to be provided after completion of 12 months:
Paid Two weeks off for Christmas Season

Entry Level Details
Note that this is an entry-level job.
We do NOT expect you to have any prior sales experience.
If you’re looking to switch careers and get your foot in the door, this could be great for you.
We will train you on how to take customers through the sales process.
This is a great opportunity for anyone with a background in any of the following areas: Customer Service, Nursing, Nurse Practitioners, Hotel and Hospitality, Front Desk, Secretary, Retail, Receptionist, Recruiting, Teachers and anyone with teaching experience, Tutoring

Duties and Responsibilities
Sell Stick Shift Driving Lessons
Schedule: 9 AM to 5 PM EST Monday to Friday
Inbound Call Handling – Answer phones and talk to prospects through the sale or sign up
Outbound Follow Up – Call, text, and email to get the prospect to the finish line
Qualify Prospects – Make sure their needs fit our model
Outbound Dialing – Dialing prospective customers and leaving voicemails.
Text Message and Email Handling – Quickly handle inbound text messages and emails that are sent to the salesperson.
Secret Message – When you apply, you’ll see a box that asks if you want to add anything else. Type in “Pink Elephant” without the quote marks
Paperwork Follow Up – Follow up with prospective customers who have not yet signed up to make sure they got the paperwork. Handle any issues they had with doing the paperwork.
Review Solicitation – Follow up with customers after the lesson to request a review on Google and Yelp
Edit customer records in our CRM (Hubspot)

Qualifications
At least three years of work experience, preferably interacting with people. It doesn’t matter what job you’ve had so long as you’ve had at least three years of total work experience.
Must have your own computer, reliable high-speed internet, and good quality headset and microphone.
English Grammar and Language: You must be fluent in English
Strong Problem-Solving skills
Customer Service Oriented and ability to adapt/respond properly to different types of scenarios
Ability to Multitask, prioritize and manage time effectively

What’s Hard About This Job
Many tasks with lots of details – Combined, the process docs for all of these tasks add up to about 200 pages. You’re going to do a wide variety of things throughout the day and week. This is great if you like variety, but it requires an unusual attention to detail, phenomenal memory, and lots of context switching.

Multiple Software Systems – You’re going to need to learn how to use 12 different software systems. This is great if you want to get exposed to and experienced with lots of technology, but it can be tough if you have a hard time learning technology.

Customer and Instructor Communications – You’ll need to communicate by email, text, and through phone calls. We don’t have scripts, though we will provide guidelines. This is great if you’re comfortable ad-libbing and improvising, but it can be hard if you’re not natively fluent in English or if you prefer to rely on scripts.

Tight Deadlines and Time Requirements – Many of these tasks must be completed by a certain time each day or within a certain amount of time after something happens. This is great if you have a consistent schedule and like to leave work at the end of the day, but this job will not work for you if you need flexibility in your schedule.

Working Remotely – We’re a remote-first company and we want to never have an office. This is great if you like working by yourself in the quiet, but it can be terribly painful if you need the energy of coworkers nearby. Second secret message: When you type “Pink Elephant”, type it in all capital letters and as one word, like this: PINKELEPHANT

Our Cultural Values – We’re an American company with an incredibly unusual culture. Even by American standards, our 7 cultural values are highly unusual. Our culture is very difficult for people who are accustomed to corporate culture and especially difficult for people who grew up in Confucian cultures. It’s a great culture for people who speak directly, have a great deal of self-confidence and ownership. If you identify as a misfit, you’ll do well.

Cheat Code for getting a job with us:
Our application comprises the majority of our recruiting process. Because of that, we suggest that you give us thoughtful responses and rich stories. We typically only interview applicants who give rich and detailed answers to our questions. If you write short responses so that you can hurry up and finish the application, you will not get interviewed.

Tell us stories about how your actions match your beliefs and values. For example, if I say I value health and fitness, you don’t know if I’m telling you the truth or if I’m just telling what sounds good. But, if I tell you things I’ve done, I can illustrate my values of health and fitness with proof. For example, I go to the gym 4 days per week, I’ve done 6 triathlons, including an ironman, and I can swim 3000 meters in one hour. My examples of things I’ve done prove that my actions match my values system.

Be vulnerable and honest. We take very detailed notes during the interview process and we conduct incredibly thorough background checks. If the stories you tell about yourself don’t match what your references say, we will not hire you. We’d rather hire a C student who is honest about being a C student than someone who is a C student but tries to pass themselves off as an A student. Remember, this is an entry-level job. We’re not looking for perfect. We’re looking for a good cultural fit.

To apply, please copy the link below and open it in a new tab.

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