Inbound Call Customer Service Representative

Job Description: Inbound Call Customer Service Representative (Immediate Start)

Position Overview:
We are seeking a motivated and customer-focused individual to join our team as an Inbound Call Handler. As an essential part of our customer service department, you will be responsible for addressing customer inquiries, providing information, and resolving issues via incoming phone calls. This role requires strong communication skills, empathy, and a commitment to delivering exceptional customer experiences.

Immediate Start Date:
The successful candidate must be available to start immediately upon selection.

Key Responsibilities:

Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests.
Provide accurate and timely information about products, services, and policies to assist customers effectively.
Listen actively to customer needs, demonstrate empathy, and offer appropriate solutions to resolve issues.
Maintain a positive and patient attitude while managing challenging customer interactions.
Document customer interactions accurately and comprehensively in the CRM system.
Collaborate with team members and relevant departments to escalate and resolve complex issues.
Stay updated on product knowledge, company policies, and industry trends to ensure accurate information delivery.
Strive to meet and exceed performance targets, including call handling metrics and customer satisfaction scores.
Identify opportunities for process improvements and contribute to the overall enhancement of customer service procedures.

Qualifications and Skills:

Exceptional verbal communication skills and a professional phone manner.
Strong active listening skills and the ability to empathize with customers.
Basic computer proficiency and familiarity with CRM software systems.
Adaptability to a fast-paced environment with the capacity to multitask effectively.
Problem-solving abilities and a willingness to take ownership of customer concerns.
Strong attention to detail and accurate documentation skills.
Positive attitude, reliability, and a commitment to teamwork.
Flexibility in working hours, including evenings and weekends.

Benefits:

Competitive hourly wage – ($4.50)
Comprehensive training to ensure success in the role.
Opportunities for advancement within the customer service department.