Inbound Customer Sales Support

We are seeking a highly organized and customer-focused individual to join our team as an Inbound Customer Sales Support. In this dynamic role, you will be responsible for handling customer inquiries through various communication channels, including calls, SMS, email, Facebook, and Instagram. Additionally, you will play a crucial role in organizing and managing essential administrative tasks such as booking coordination, CRM management, coach scheduling, and payment handling.

Key Responsibilities:

Customer Support:

Respond promptly and professionally to customer inquiries through phone calls, SMS, email, and social media platforms like Facebook and Instagram.
Provide accurate information and solutions to customer questions and concerns.
Ensure exceptional customer experiences through effective communication and problem-solving.
Booking Organizer:

Synchronize customer bookings with coaches’ schedules and operating hours.
Maintain an up-to-date and efficient booking system to optimize coach availability.
Coordinate and confirm reservations, ensuring a smooth booking process for both customers and coaches.
CRM Management:

Utilize CRM platforms such as Bookeo, GHL, and Openphone to maintain customer records and communication history.
Manage email communication through platforms like Gmail and schedule appointments with Google Calendar (GCAL).
Organize and store essential documents and data in Google Drive and Google Sheets/Excel for easy access and reference.
Collaborate with the team using Notion for project management and documentation.
Coach Scheduling:

Coordinate and organize schedules for coaches, taking into account their availability and expertise.
Ensure that coaches are assigned to appointments and sessions efficiently.
Communicate schedule changes to coaches and customers as needed.
Payment Handling:

Manage payment transactions, including credit card payments, Electronic Money Transfers (EMT), and invoicing.
Maintain accurate financial records and ensure timely payment processing.
Address payment-related inquiries and discrepancies.

Qualifications:

Strong communication and customer service skills.
Excellent organizational and time management abilities.
Proficiency in using CRM software, Google Suite (Gmail, GCAL, GDrive, GSheets/Excel), Notion, WhatsApp, and Zapier.
Prior experience in administrative or customer support roles is preferred.
Familiarity with payment processing systems is a plus.
Detail-oriented with a commitment to accuracy and data integrity.
Ability to adapt to a fast-paced and changing environment.
At least 50wpm typing speed.
We offer a starting pay of PHP 25,000

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