Inbox Manager VA

I am looking for an Inbox Manager, which is very similar to email support. You will be responding to incoming emails. These emails will be from leads we have contacted for B2B services. You will be qualifying/disqualifying the leads, communicating with them, and then scheduling sales appointments with the qualified leads.

Your Main Responsibilities:

*Oversee multiple client inboxes (Gmail inboxes)
*Respond & communicate with leads
*Follow up with leads
*Keep track of leads with a simple CRM
*Schedule meetings for our clients (through Calendly)
*Keep up-to-date reports on the incoming emails

The Ideal Candidate:

–Superb English written skills (THIS IS IMPORTANT)
–Willingness to learn from both SOPs and 1-on-1s.
–Comfortable with frequent communication with the team
–Must be trainable, and takes direction well
–Existing experience in virtual customer service, chat/email support, etc
— KNOWS HOW TO USE SLACK & GMAIL for communication
–Is eager to learn, takes responsibility and make decisions on their own

We don’t want anyone who is just doing what we say and that’s it, we want someone who is motivated and goes out of the way to become better and be a great team member.

Our Company:
Works with other businesses to get them sales calls/meetings. We do this by sending emails on our client’s behalf and then handling the responses from those emails. Our business could be referred to as ‘Email Marketers’, ‘Cold Email’, or ‘Lead Generation’. We have several clients, each with their own email inboxes. Every inbox will receive replies from leads we have contacted, and your main role will be to communicate with the leads that have replied.

Basically:
– We send out thousands of emails to leads per day
– Some of those leads respond to us
– You communicate with those leads and try to book them into sales meetings with our clients or respond to questions they have about the services

–> THEREFORE BASIC INTERNET/DIGITAL MARKETING Marketing Skills are a MUST!

About Me:

We run my business with two other business partners. This is an American business (we are from Germany), but we work with businesses worldwide. I am growing a Lead Generation Agency that specializes in Cold email. The reputation of the business is important, and I’m dedicated to getting results for my clients. I am starting to not have enough time to properly look after the inboxes myself, so I am hiring help for that reason.

We will communicate through Slack and Zoom. You must have access to a microphone and camera for the duration of your shift.

We mainly use the email outreach platform called Smartlead & for Tracking: Google Sheets

Hours:
– Part-Time & SOON FULL TIME, Monday-Friday. 20-40 hours per week/ 4-8 hours per day
– 25 minimum, 40 maximum. The amount depends on your availability and hourly rate.

We run on Eastern Time (MT) most of the time. You should be available to work between 9am EST to 6pm EST!
If you are not available Monday-Friday, during those hours, do not apply for this job!
No exceptions.

Pay:
TBD, this will depend on your level of skill and other people that apply to the job. Minimum $4.00-$5.00 USD /hour. If you have experience in email support and/or customer service this rate could be higher and will get higher based on performance!

To Apply For This Job:

(Follow these instructions exactly. They are set up to weed out candidates who do not follow instructions. If you do not follow them your message will be ignored.)

1 – Change the subject line to “blueberry”

2 – At the top of your message write 4-5 sentences on why you would like this position, and why you are a good fit. Do not write more than that.

3 – Under your 4-5 sentences put the answers to the following questions, and include the numbers to make it easy for me to read.

What days and times are you available?
What is your experience with chat/email support?

(The next questions are not as important as the previous questions. If you answer ‘No’ to any of these, do not worry. They are more like bonus questions.)

Have you worked with very small companies (2-4 people) before?
Do you have any experience with ‘Cold Email’ or ‘Lead Generation’? If so explain.
Do you have any experience with any of the following skills or tasks? If so explain.

-Scraping (Building lead lists)
-Spreadsheet organization
-Setting up email campaigns
-Responding to prospects messages

Do you have any experience with any of the following software? If so explain

-LinkedIn Sales Navigator
-Google sheets
-Slack
-Zapier
– Smartlead

If you follow these instructions I will get back to you soon!

Thank you,

-A