Job Title: Information Technology Help Desk Support
About the Job:
Are you a tech-savvy professional with a passion for providing top-notch IT support? We’re seeking an Information Technology Help Desk Support specialist to join our team. As an L2 and L3 support expert, you’ll play a key role in ensuring our clients receive superior technical assistance while also contributing to our knowledge base and evolving our internal IT processes.
Key Responsibilities:
????Must be a master at English communication both verbal and written.
????Must be a fast learner, willing and able to learn new software and technologies.
????Be comfortable with all facets of PC, laptop hardware, setup and maintenance; including installation and configuration of hard drives, NIC’s, printers, and other PC accessories.
????Experience configuring and managing WAN and LAN connectivity, switches and firewalls, VPNs, and wireless controllers, TCP/IP, Routers, WAPs, Wireless, and other networking devices. PC imaging and configuration, Spyware / adware removal tools / antivirus programs.
????Superior client communication skills and demonstrated ability to collaborate across teams and organizations including responding to, recording, tracking, and closing related client helpdesk tickets
????Ability to manage time effectively, work in a fast-paced environment, manage multiple tasks with accuracy and meet demanding deadlines.
????Strong troubleshooting skills and proven ability to use the tools at hand to research and resolve problems
????Proficient in both following and creating documentation for the rest of team and assist with evolving internal IT knowledge-base.
????Knowledge of Autotask, TrendMicro, Fortinet firewalls and MSP services, as well as the ability to use automation tools and scripting (Powershell/PowerCLI) to re-engineer and streamline administration tasks and processes a plus
Skills required:
English
????Speaking
????Writing
Customer Service & Admin Support
????Customer Support
????Email Support
????Phone Support
Tech Support
????Strong Troubleshooting Skills
????Strong knowledge of Basic Hardware and Windows OS
????Basic Networking
How to Apply:
To apply for this position, please fill out this form:
https: ///Cryx1QmTM6WL8HMu5\
Don’t forget to share your introduction video via Google Drive, ensuring it is accessible. We look forward to receiving your application.
APPLY FOR THIS JOB:
Company: ViralBros
Name: Virlaine Sinajonon
Email: