Inside Sales Agent (ISA)

The main role of an ISA is to transfer as many sales’ ready real estate leads to our agents as possible by qualifying new leads, prospecting, and following up with past leads.
– An ISA or Inside Sales Agent working in a real estate company is responsible for qualifying incoming leads, prospecting for new leads, and following up with past leads to make them sales ready for the agent.
– An ISA can interchangeably be called a cold caller, lead scrubber, appointment fixer, or one of the numerous other phrases commonly used by real estate agents.

Roles and Responsibilities of an ISA
1. Lead Qualification
? Contact and qualify inbound leads acquired from online websites, portals, Facebook Ads, open houses, postcards, flyers, etc.
? Segregating leads into qualified and unqualified and feeding them into your CRM for appropriate follow up
2. Prospecting
? Cold calling prospects such as FSBOs and Expireds
? Identifying qualified prospects that are sales ready
? Performing local market research to identify creative ways to target prospects
3. Following Up / Conversion and Closing
? Convert unqualified leads into qualified ones by addressing their needs (ie. introduce them to a lender, send them listing alerts, send them market reports)
? Answer follow up questions and other queries from past leads
? Follow up with past clients

To excel in this role, a prospective ISA candidate must have the following skill set:
1. Should be an effective verbal and written communicator
2. Comfortable with making calls throughout the day
3. Should be self-motivated and goal oriented
4. Energetic, problem solver, and friendly
5. An ability to handle rejections gracefully
6. Exceptional organizational skills
7. Should understand the sales process and company services
8. Good understanding of CRMs, drip campaigns, etc.

Qualifications:
• Bachelor’s degree in any field.
• Previous experience in real estate management or related roles.
• Prior knowledge of Follow Up Boss and Ylopo/Google/PPC leads is preferred • Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in real estate management software and office productivity tools. • Knowledge of relevant laws, regulations, and industry best practices. • Ability to work effectively both independently and as part of a team. Culture:
We practice the “Platinum Rule”: We treat others as they would want to be treated. • We are trustworthy
• We possess an inherent drive to “figure it out”
• We seek responsibility and accountability
• We want to learn
• We are happiest professionally when we are doing good work at something we think is meaningful

Work Schedule:
9am-6pm EST