Inside Sales – Virtual Assistant

INSIDE SALES ASSISTANT

Arnett | Whitacre & Associates provides sales & service management and support for the top echelon of manufacturers in the luxury hospitality furnishings business, since 1989. We pride ourselves on excellence and striving for greatness, in a culture of “southern hospitality”.
There is a no-drama policy on our team and we are looking for individuals that will be a great fit with our culture, values, and high-performance drive. {Oh, and if you are boring, grumpy, or anti-social, this is definitely not the job for you!}

ROLE OVERVIEW: Inside Sales Assistant is responsible for filling the sales calendar with qualified appointments and generating project leads in Salesforce. You will be calling existing company contacts, prospecting new leads, scheduling sales appointments for Outside Sales Reps, and performing customer service duties. Overview as follows:

-Generate Project Leads for the organization, from an existing list of current customers
-Set direct appointments via Email, and sometimes by Direct Call/Voicemail
-“Work” Leads by regularly reaching out to assist customers, offer information, etc
-Goal is to Work the Leads to the Opportunity stage, then Outside Sales Rep will manage from there
-Answer Customer Service requests from design and purchasing clients
-Daily, update customer and project data in SalesForce
-Participate in internal company meetings for customer and project management
-Daily, provide written and verbal update report to Amy

ONGOING RESPONSIBILITIES:

INSIDE SALES / BOOK APPOINTMENTS:
1. Schedule appointments with existing clients [for In-Person sales presentations to be given by Outside Reps or Factory Personnel & record in Salesforce]
2. Use Sales scripts and digital content to include in appt setting requests by email; have ability to modify scripts as needed for differing campaigns/customer needs
3. 1 week prior to booked appt, Request confirmation: establish head count for lunch, including dietary restrictions, determine parking instructions and technical considerations for computer set-up (example, determine what is needed on-site to utilize projector screen at client’s office)
4. Generate new leads via online research [ex: LinkedIn] and record qualified leads in Salesforce
5. Provide post-sales presentation follow-up communication with clients, to supplement Outside Sales Rep’s content
6. Daily update report to Amy on results of the day – plan for both written and verbal recap

INSIDE SALES / PRODUCT PROMOTIONS:
1. Use Product sales scripts along with product marketing content to promote products and overall manufacturer promotion via Reach-out Email
2. Reach out to existing customers, [by email with digital content and sales script] *offering existing product, *introduce new product updates, *explain custom capabilities or *other notable announcements
3. Reach out to customers prior to upcoming appointment to “warm up” with product info
4. Reach out to customers after recently completed appointments with “nurturing” product info
5. Track success of product sales campaigns by generating Leads and then converting Leads to Opportunities
6. Daily update report to Amy on results of the day – plan for both written and verbal recap

INSIDE SALES / CUSTOMER SERVICE:
1. Maintain customer Account and Personal Contact data in Salesforce; update personnel changes and record notable Arnett Whitacre “Sales Campaign” involvement;
2. Input, Manage & “Work” Leads in Salesforce, regularly adding and updating data
3. Submit sample requests for Design Client libraries
4. Offer further assistance to designers after textiles installed in library in an effort to generate project leads
5. Assist in preparing client quotes where needed
6. Respond to customer emails regarding (typically looks like: product & pricing requests, leadtime for production, requests for sampling)
7. Interact with manufacturers directly and for more information about product features, pricing, etc., when needed (after first checking A|W internal files)
8. Respond to customer responses within 1-2 hrs max & try to keep dialogue going!
9. Daily update report to Amy on results of the day – plan for both written and verbal recap

Required skills:

Great at talking to and with people

Amazing team player and willing to work hard for team goals as well as individual goals

Bring a fun positive attitude to our organization and internal meetings

Camera-ready for video calls; Hair tidy & makeup on with appropriate lighting.

Able and willing to work on multiple client accounts

Detail-oriented and able to keep accurate records

Comfortable working in Salesforce

Highly dependable. This is a tight-knit team and everyone has to pull their weight

Able to stay focused and task-oriented all throughout the day.

Communicates often and regularly with Amy and Outside Sales

Able to consistently hit goals

Achieve consistently high # of reach-outs daily, 25+.

Pro-active problem solver; present ideas for solutions not just the problem

Excellent written skills to communicate with potential clients (designers and purchasing/procurement agents) via email

Trainable & Coachable; Willingness to learn the basics of custom furniture business

Experienced in Microsoft Outlook, Excel, Word, Power Point, Teams & Sharepoint;
Dropbox for Business; Adobe Acrobat / PDF

Comfortable on LinkedIn, Instagram and Facebook

For more information on our company: Click to view

Hours: You will need to make calls during appropriate US hours. You will be working nights. (9 am- 6pm Local Time). This position is 40 hours per week.

Equipment needed: Computer, high-speed internet, and phone. We will provide you with necessary US-based phone number, email and text service.

MANDATORY FOR CONSIDERATION:
With your application, please submit a video recording of you introducing yourself.