WE’RE HIRING: Installation Scheduling Assistant at Stan Bond SA
Are you a highly organized, skilled an scheduling and a detail-oriented individual with a great memory who thrives in a dynamic environment?
We are seeking an exceptional Installation Scheduling Assistant to work alongside our local Australian Team as part of a Remote Team of Philippines stars.
Stan Bond SA is Adelaide, South Australia’s leading manufacturer of blinds, awnings, curtains, and various home improvement products. Celebrating over 50 years in the business, we have a diverse team of around 100 staff, including a significant remote team based in the Philippines.
POSITION Full-Time Remote (Remote Worker)
WORK HOURS: 6:00 AM onwards, Philippine Time
JOB ROLE:
Under the direction of the Service and Installation Manager and supported by other management, you will act as a part of the coordination team organizing and scheduling installation appointments, managing completed paperwork, and ensuring exceptional customer service.
RESPONSIBLITIES:
Coordinate with customers for ETA, service inquiries, and warranty repairs post-deposit.
Develop and maintain installation runs to maximize efficiency.
Record all service works accurately in the CRM.
Manage daily coordination and communication with the installation team.
Proactively maintain customer relationships through exceptional written and verbal communication.
Contribute to KPI reporting and monitoring.
Organise and manage tasks and customer priorities.
KEY PERFORMANCE INDICIATORS
– Run quality and efficiency
– Average completion time.
– Positive relationships with key contacts.
– Great organisation and recall of jobs
– Customer satisfaction.
QUALIFICATIONS:
Experience in scheduling and organizational roles.
Exceptional communication skills via phone, SMS, and email.
Proficiency in Google Apps (Calendars, Gmail).
Strong attention to detail and a high degree of organization.
Highly capable memory for customer details.
WHY JOIN US?
Attractive salary package.
HMO for up to 3 dependents.
Work on Australian hours.
Opportunity for professional growth.
FIND OUT MORE
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HOW TO APPLY
Send your resume to with the subject “Application for Installation Scheduling Assistant.”
Include a 2-3 minute video introduction about yourself and why you’re a great fit for this role.
APPLY FOR THIS JOB:
Company: BME
Name: HR Team
Email: