Insurance Authorizations and Verifications

Job Title: Office Coordinator & Insurance Authorizations and Verifications Specialist

Company: Virtual Rockstar
Interviewer: Erik
Location: Remote (Based)

About Us:
At Physical Therapy, we are dedicated to serving our community by providing individualized and consistent one-on-one care. Our mission is to empower patients to achieve better health and return to the activities they love without the need for medications, injections, or surgery. We achieve this through manual therapy techniques, individual exercise prescriptions, and patient education.

Our Core Values:

Humbly Serve: Our priority is to serve our clients, referral sources, co-workers, and community.
Strive for Knowledge: We are committed to continually improving our skills, building knowledge, and innovating.
Love our Team Members: We listen, respect, and offer support to our team.
Have Fun: We believe in living life to its fullest.

Job Description:
As a Front Desk Coordinator, your primary responsibility will be to help the clinic run smoothly and efficiently by assisting patients with scheduling, managing insurance needs, and facilitating communication between therapists and doctors. The ideal candidate will have excellent communication skills, be detail-oriented, organized, and able to think and act quickly. Previous office experience and computer literacy are essential.

Key Responsibilities:
Schedule appointments for patients with therapists
Maintain administration records such as patient records, tracking cancellations, referrals, and new patients
Check patients in/out of appointments, answer phones, and take messages
Handle filing, faxing, shredding, and general clinic upkeep
Collect co-pays, payments for equipment, and track money in/out of the cash drawer

Requirements:
Excellent communication skills, both written and verbal
Extroverted personality: energetic, outgoing, friendly, and able to talk to anyone
Detail-oriented and able to pay attention to the smallest details
Organized and able to plan and coordinate weekly actions
Office experience and computer literacy
Problem-solving skills and the ability to think and act quickly
Must have reliable transportation
Valuable Final Product:
Educated patients who maintain good communication with the clinic and understand what is expected of them.

Statistics:
Advanced Schedule
Percent Arrivals
New Patients scheduled New Patient Calls
Handling phone calls from Shoppers
Filing faxes
Printing and Prepping Patient Statements
Eventually Insurance Verifications & Authorizations

Benefits:
Competitive salary commensurate with experience.
Retirement and health benefits.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:
To be considered for this position, please send us a Loom video (not Google Drive) directed to The Rockstar Team explaining your relevant work history and a brief introduction about yourself. In the video, please go into detail about your work experience. We are looking for someone who can work independently but also collaborate effectively with the team. Please also share how you can contribute to the growth and success of our company with your creative ideas. We look forward to receiving your application!

Thank you,
The Rockstar Team