Insurance Claims Specialist and Administrative Support

Set sail on a transformative career journey with Proactive Public Adjusting Group. We’re a pioneering public adjusting firm dedicated to championing property owners’ rights in insurance claims, fighting for fair and maximum settlements against insurance companies. Our mission is to stand up for the ‘little guy’, turning the tide in their favor.

As we are venturing into the digital era, we’re keen on transitioning our team to a virtual environment, starting with this role. This isn’t just an ordinary hiring – we’re looking for someone to grow with us, someone who can evolve into a leader and potentially manage our expanding virtual team. Our goal is to arm you with comprehensive knowledge and expertise in our operations, nurturing you into a key player who can handle any aspect of the company.

Imagine a homeowner with a tree damaging their roof. If they call their insurance company directly, they will receive whatever the insurance adjusters deem right. But what if the homeowner calls us? We make sure they get paid 40 times more than what insurance companies usually pay.

This is where you come in. Your job as a Account Manager would involve interfacing and negotiating with insurance companies, preparing and clarifying accurate estimates from our estimators, managing communications with contractors and homeowners, providing weekly updates on claim progress, scheduling inspections, and much more. We will include you in every part of the process because we believe in developing your skills to be an exceptional public adjuster.

In this role, you will be essential in our operations, ensuring the smooth running of our insurance claim processes, expanding our client base through cold calling, and engaging with various administrative, marketing, and email marketing tasks.

Your primary responsibilities will be:

– Guiding the insurance claims process, from document preparation to data entry and follow-ups with clients and insurance companies.
– Conducting cold calling to acquire new customers and broaden our client base.
– Managing email marketing strategies to boost our client outreach and engagement.
– Utilizing advanced AI tools like ChatGPT for efficient and effective client communication.
– Managing inbound and outbound calls, responding to queries, scheduling appointments.
– Drafting professional emails, ensuring clear communication.
– Assisting with bookkeeping tasks such as invoice calculations and financial record management.
– Creating engaging marketing content to enhance our online presence.
– Monitoring and managing the general email inbox for efficient correspondence handling.
– Collaborating with our team for smooth workflow and effective communication.

What we’re looking for:

Previous experience as a Virtual Assistant or similar administrative role.
Experience with email, social media and cold calling marketing strategies.
Previous experience in cold calling and customer acquisition.
Exceptional communication skills in English, both written and verbal, due to the nature of the role that involves regular customer interactions.
Exceptional organizational and multitasking skills.
Proficiency in productivity tools such as email, spreadsheets, and project management software.
Strong problem-solving skills and a proactive approach to tasks.
Proficiency in AI chatbot platforms, with ChatGPT being a major plus.

Joining us at Proactive Public Adjusting Group means being part of a caring and supportive team that values collaboration, respect, and recognition. We are deeply committed to your professional growth, providing training to help you reach new heights in your career. Our culture is one of family and long-term relationships, and we want our team to grow with us.

If you would like to apply please fill out this form.

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This test is designed to assess your skills, knowledge, and suitability for the role.

If you’re ready to take on the challenge and commitment of becoming the best in the public adjusting field, and thrive on the thrill of cold calling to bring new customers onboard, we can’t wait to welcome you to our family!”