Insurance Verification and Authorization Specialist – Virtual Assistant

Job Title: Insurance Verification and Authorization Specialist – Virtual Assistant
Location: Remote
Interviewer: Julian

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is seeking a full-time Virtual Insurance Verification and Authorization Specialist to join our client’s physical therapy practice in California. Our client’s team is dedicated to helping individuals move better with less pain, naturally. As a Virtual Insurance Verification and Authorization Specialist, you will play a crucial role in ensuring smooth operations by handling insurance-related tasks, including verification, authorization, and patient inquiries. Additionally, you will assist with marketing activities and social media management to promote services and engage with the community.

Responsibilities:

Verify patient insurance coverage and update patient files with insurance information.
Obtain pre-authorizations for procedures and liaise with insurance providers to clarify coverage details.
Explain insurance benefits to patients and assist them with insurance-related queries.
Track the status of pending insurance claims and respond to patient inquiries.
Generate and send invoices, prepare documents, and manage email correspondence.
Conduct data entry and generate basic reports to support administrative tasks.
Maintain a waitlist for appointments and ensure efficient scheduling.
Assist with marketing campaigns, including organizing events and workshops.
Manage social media profiles, monitor online reviews and comments, and analyze marketing campaign effectiveness.
Maintain clinic website information up-to-date and ensure a consistent online presence.

Requirements:

Previous experience in insurance verification and authorization is preferred.
Excellent communication skills, both verbal and written.
Strong attention to detail and organizational abilities.
Proficiency in using basic office software and familiarity with electronic medical records systems.
Experience with Prompt EMR and GoHighLevel CRM is preferred.
Ability to work independently and efficiently in a remote environment.
Interest in marketing and social media management is a plus.

Benefits:

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a Physical Therapy team, we’d appreciate hearing about it. We’re seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We’re eager to see your application!