Insurance Verification and Authorization Specialist – Virtual Assistant

Job Title: Insurance Verification and Authorization Specialist – Virtual Assistant
Location: Remote
Interviewer: Jeremy

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is seeking an Insurance Verification and Authorization Specialist to join our client’s dedicated, thriving physical therapy practice in Tennessee. Our client’s team is committed to enriching the lives of their patients and helping them live their best lives. They uphold values of compassion, flexibility, sincerity, respect, and teamwork, creating a supportive environment where every team member contributes to the patients’ well-being.

This role plays a critical part in ensuring seamless operations by verifying patient insurance coverage, obtaining pre-authorizations for procedures, and maintaining accurate patient records.

Responsibilities:
Verify patient insurance coverage and benefits to ensure accurate billing.
Obtain pre-authorizations from insurance providers for medical procedures.
Update patient files with current and accurate insurance information.
Liaise with insurance companies to clarify coverage details and resolve issues.
Track and follow up on the status of pending insurance claims.
Assist patients with insurance-related queries and provide information as needed.
Ensure compliance with coding and billing regulations.
Perform data entry tasks and generate basic reports as required.
Generate billing reports for management review.
Coordinate with medical staff to manage daily schedules and patient appointments.
Maintain confidentiality of patient information and records.

Requirements:
Proven experience as an Insurance Verification Specialist or similar role in a healthcare setting.
Strong understanding of insurance procedures, medical billing, and coding practices.
Familiarity with Prompt EMR (Electronic Medical Records) and Google Workspace preferred.
Excellent communication skills, both verbal and written.
Detail-oriented with strong organizational and multitasking abilities.
Ability to work independently in a remote setting and collaborate effectively with a team.
Commitment to providing exceptional patient service and upholding ethical standards.

Benefits:
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a Physical Therapy team, we’d appreciate hearing about it. We’re seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We’re eager to see your application!