Intake and Referral Coordination for Medical Practice

About This Job:
OptiMindHealth is a mental health and wellness counseling company. We are a group of doctors, psychologists, and clinical social workers committed to improving the psychological health and wellbeing of our patients. We are supported by a hard-working and devoted staff who help us in all aspects of practice operations. We are looking to hire a new member to assist our patient onboarding and intake management team with coordinating referrals and preregistrations for patients.

Roles & Responsibilities:
Responsibilities include coordination of intake paperwork for new patients, coordinating inbound and outbound referrals for patients, communicating with referral sources and community partners like hospitals and other private practices to manage relationships with our team. Answering and initiating voice calls from community vendors, referral partners, and patients is a regular part of each day. Staff is responsible for maintaining accuracy and consistency in all preregistration paperwork for new patients. Staff is responsible for keeping clear documentation of actions taken throughout the workday. Staff is responsible for meeting the daily objectives of the team leader who works to complete all necessary daily tasks related to our referral and intake division.

Requirements & Qualifications:
Include the following 3 items in your application to be considered for interview: An up-to-date CV, an internet speed test, and a link to your sample voice recording. Your recording should be in your natural speaking voice and be at least 30 seconds in length. We require our staff to have an upbeat, positive, clear communication style and to have the ability to work closely and respectfully with a culturally diverse team. Several years of experience in customer service or sales is favored, as is experience in medical front office support. Fast and accurate typing speed, and strong verbal and written English communication skills are essential for this position. The ability to maintain a high level of attention to detail throughout the workday is required. A fiber or equivalent speed internet connection is required for this position. Thank you for your interest in working with us!