Intake Coordinator

Friendly and fast-paced, Miami, Florida based law firm seeks Charismatic Intake Coordinator/Sales Specialist to join our fun, family-oriented team! This is a Remote Position and a wonderful opportunity for growth, career advancement and stability.

If you’re friendly, personable, tech savvy and embrace a strong work ethic, then this is the position for you! We believe in investing in our people and ensuring that you’re growing as you add value to the firm.

DUTIES:
• Manage Client Intake and Sales by answering telephones and responding to online inquiries
• Schedule Paid and Free Consultations Daily
• Serve as Lead Intake Specialist
• Nurture Leads by Following Up with Consults
• Send Retainer Agreements
• Follow-up with Client Retention in Progress/Answer any Questions
• Facilitate Client Onboarding Process
• Confirm/Collect Payments for Consultations and Retention
• Set-up New Client Files and Update
• Enhance Client Happiness Metrics
• Manage Firm Calendar
• Calendar all deadlines
• Serve as Liaison between Client and CEO
• Communicate with Clients/Update Client Portals
• Handle Routine Online Mailings and reach out to previous clients and contacts
• Enter Expenses Report
• Other Administrative Tasks as Necessary

IDEAL CANDIDATE WILL HAVE (must be willing to work 8:30 am – 5:30 pm (New York Time) and not work any other jobs while being employed full time with our firm.
• Minimum 1 full year of experience in SALES
• Associates Degree or more
• Experience handling high volume client intake
• Can work within law firm systems to ensure proper follow up with potential clients
• Establish systems to attract more ideal clients
• Intermediate to Advanced computer skills, including MS Word, Mac Products and legal case management software
• Tech Savvy
• Typing skills 60+ WPM
• Excellent organizational, and time management skills
• Expert in English Language
• Detail-oriented
• Excellent communication and interpersonal skills
• Dedication to providing high-quality service
• Friendly, cheerful and positive attitude and disposition

If you’re interested, please provide the following:
– Resume detailing your experience
– Voice audio explains why you are interest4ed in the position and how you a contribute to our law firm.