Intake Specialist

Are you ready to be a vital part of a dynamic legal team, providing invaluable support in the criminal defense field? Rose Legal Services LLC is expanding its remote team and is actively seeking a full-time Intake Specialist. Whether you’re an experienced paralegal, a recent certification recipient, or someone passionate about criminal law, we want to hear from you. Prior sales experience is a plus, but more importantly, we’re looking for individuals with a genuine enthusiasm for criminal defense and helping people. For this role, we are especially interested in applicants who have excelled in a Call Center, particularly if they have a demonstrated interest in the legal profession.

About Us:
Rose Legal Services LLC, based in St. Louis, MO, is a thriving criminal defense and DWI law firm. Our team focuses solely on representing individuals facing charges, arrests, or investigations. Alongside that, we handle related civil litigation like expungements, driver’s license cases, and orders of protection. Our primary goal is securing the best outcomes for our clients while ensuring an exceptional client experience. Above all, we believe in SECOND CHANCES. Our firm’s essence lies in these CORE VALUES:

Uncompromising Integrity: Genuine integrity in every action, no Saul Goodman aspirations.
Care: Deep concern for our clients, their legal matters, our team, and office policies.
Teamwork: Prioritizing client and firm interests over personal agendas.
Growth Mindset: Continuous improvement, education, and adaptation to new technology.
Relentless Focus on Client Experience: Recognizing its crucial role in our success in legal services.

Responsibilities:
As an Intake Specialist, you play a crucial role as the first point of contact with the firm, shaping the initial impressions for potential clients. Your responsibilities include:

• Answering inbound calls and conducting initial intakes for prospective clients.
• Responding to lead inquiries via telephone calls, emails, text messages, online form submissions, and chat widget engagements.
• Efficiently managing and utilizing our lead intake software.
• Drafting and sending Legal Services Agreements, Automatic Payment Authorization Forms, and Personal Guaranty Agreements.
• Scheduling and confirming lead consultations with our attorneys.
• Maintaining regular contact and following up with pending leads.
• Participating in daily team meetings to stay informed about new policies, workflows, and priorities.
• Providing general office support and handling administrative duties as needed.

Requirements:
To excel in this role, we’re looking for someone who possesses:

• Excellent proficiency in computers and technology, including Word, Excel, database software, and Outlook.
• Outstanding telephone etiquette and communication skills.
• Exceptional data entry capabilities with a keen eye for detail.
• A professional demeanor and excellent people skills.
• Good time management and problem-solving abilities.
• Strong organizational and follow-up skills.
• The ability to work well independently and collaboratively as part of a team.
• Flexibility, initiative, good judgment, and discretion.

Rose Legal Services is committed to providing training for the right candidate, regardless of prior experience. We highly appreciate individuals who bring a passion for excellence, a positive attitude, and a willingness to contribute to a collaborative team environment. If you’re reliable, energetic, and eager to contribute to a positive client experience, we encourage you to apply.