Intake Specialist

We are seeking a diligent, friendly, and detail-oriented individual to join our team as an Intake Specialist at a US law firm. As an integral part of our firm, you will be responsible for managing the initial contact and intake process with potential clients. You will need to be available during Central time working hours, 9am-5pm (GMT-6). Training will be provided, so the most important qualities are a willingness to learn, a positive attitude, and English communication skills.

Key Responsibilities:
– Conduct initial client intake interviews and follow up with potential clients via phone, email, or text.
– Gather relevant information about potential cases, including personal and contact details and legal issues.
– Evaluate potential cases based on established criteria and determine their eligibility for representation.
– Coordinate appointments and consultations with attorneys for qualified cases.
– Maintain accurate and organized records of client intake information using our firm’s case management system.
– Provide excellent customer service by addressing client inquiries and concerns professionally and promptly.
– Collaborate with attorneys and legal assistants to ensure smooth transition of cases from intake to representation phase.
– Assist with administrative tasks related to intake processes, including data entry and filing.

Preferred Qualifications:
– Previous experience in a similar role, preferably in a legal setting.
– Strong English communication skills, both verbal and written.
– Excellent interpersonal skills and the ability to build rapport with clients.
– Detail-oriented with strong organizational and time management abilities.
– Proficiency in using computer software, including Microsoft Office Suite and case management systems.
– Ability to handle sensitive and confidential information with discretion.

If you are a proactive individual with a passion for assisting clients and ensuring exceptional service delivery, we encourage you to apply for this position. Join our dynamic team and contribute to our commitment to providing quality legal representation to our clients.