INTAKE SPECIALIST/ RECEPTIONIST

We are seeking a highly motivated and dedicated Receptionist and Intake Specialist to be the welcoming face and voice of our law firm. The ideal candidate will be fluent in English, possess excellent customer service skills, and have the ability to handle a variety of administrative tasks with a high degree of accuracy and attention to detail. This role includes screening potential clients to ensure they are a good fit for our services before scheduling them to speak with the attorney and acting as a liaison with retained clients to ensure smooth communication and support. Additionally, the candidate will assist with signing on new clients and following up on leads to facilitate client acquisition and retention.

Responsibilities:

Greet clients and visitors warmly, ensuring a positive first impression of the firm.
Answer and direct phone calls in a professional manner.
Screen potential clients to determine their suitability for our services.
Schedule consultations and appointments with the attorney.
Maintain and update client records with high accuracy.
Act as a liaison between the attorney and retained clients to ensure effective communication and support.
Assist with signing on new clients, including managing intake forms and initial consultations.
Follow up on leads to convert them into clients, ensuring a smooth onboarding process.
Handle incoming and outgoing mail and deliveries.
Perform general administrative tasks, such as filing, copying, and data entry.
Qualifications:

Fluent in English with excellent verbal and written communication skills.
Strong customer service skills and a friendly, professional demeanor.
High degree of accuracy and attention to detail.
Ability to handle confidential information with discretion.
Strong organizational and multitasking abilities.
Proficiency in using office software (e.g., Microsoft Office Suite) and familiarity with CRM software.
Previous experience in a law firm or similar professional environment is preferred.
Ability to follow up on leads and assist in client acquisition.
We offer a supportive and dynamic work environment with opportunities for growth and development. If you are a motivated individual with a passion for helping others and ensuring client satisfaction, we encourage you to apply.

How to Apply:
Interested candidates are invited to submit a resume and a video introduction detailing their relevant experience and explaining why they are the ideal fit for this position to Click to view

We look forward to welcoming a new member to our team who shares our passion for helping families and providing outstanding legal services.