Interface Support Analyst (Medical IT Specialist)

The Interface Support Analyst will provide support to internal and external customers, functioning as the first level of support for interface requests. At a high level, the role will be responsible for data feed alert management, facilitating communication with clients and vendors, and troubleshooting issues. The Interface Support Analyst will assist on ad-hoc requests from customers and work to provide resolution in an efficient, timely manner.

Key Duties and Responsibilities:
Maintain operational status of production data feeds and systems
Manage incoming inquiries on existing data feeds by answering questions, troubleshooting, and resolving open issues.
Formulate well documented descriptions of issues requiring code modifications and help to coordinate resolution of issues
Improve resolution times and technical understanding by proactively researching and contributing to the knowledge base.
Actively identify areas of improvement and follow through to completion of enhancement.
Manage data feed alerting, automate processes, and continually build customer technical contact lists.
Assist QA with reviewing test interfaces and ensuring appropriate quality of downstream systems.
Daily and weekly on-call responsibilities.

Desired Skills and Experience:

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Outstanding communication, organizational and interpersonal skills with both a technical and non-technical audience. Customer Service focused.
Ability to evaluate and solve complex problems and issues.
Ability to work with many different stakeholders and subject matter experts from different backgrounds (clinical, business, technical)
Take pride in delivering quality data that meets the client and end-user’s needs
Demonstrated ability to work well on a diverse team
Knowledge of network connectivity and security principles (SFTP, VPN, TCP/IP, whitelisting, certificates, etc.) preferred

Education and/or Experience:

Understanding of Healthcare Integrations via experience or education, plus
Healthcare IT experience a plus
Quality assurance experience with public health feeds preferred
Experience with JavaScript, XML
Experience with Microsoft Office, especially Excel

Here are the perks of working with us:

Competitive salary
I.N.S.P.I.R.E program that will help you build personal and professional character
A payroll system that assures on-time payments at all times
SSS, Philhealth, and Pag-ibig
13th Month Pay
Paid local holidays
Paid incentive leave

If you are the one we’re looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.