Intermediate Virtual Assistant – Guest Communications Specialist

Company: Accomoly – Vacation Rental Specialists
About Us:
Accomoly stands prominently in the vacation rental industry landscape. We don’t just offer stays; we curate unforgettable experiences. Our unwavering commitment to guest excellence has set industry benchmarks, and with each interaction, we aim to elevate these even further. To uphold and even enhance this tradition, we are eager to integrate an Intermediate Virtual Assistant into our esteemed team.
Position Overview:
Accomoly’s Intermediate Virtual Assistant isn’t just a title—it’s a pivotal role. Serving as the linchpin of our guest communications, you’ll shoulder the responsibility of ensuring every guest journey—from inquiry to checkout—is nothing short of exceptional.
Salary & Technical Requirements:
? Monthly Salary: $450 – $650 USD, commensurate with experience.
? Technical Essentials:
Dual-monitor setup for optimal workflow.
Robust, stable internet connection.
Reliable power and Internet backup systems in place.
Key Responsibilities:
? Navigate guest inquiries, feedback, and requests with professionalism and promptness.
? Oversee comprehensive guest communication channels, ensuring the highest standards of customer service are maintained consistently.
? Ensure seamless check-in and check-out processes, providing guests with all requisite information.
? Foster strong collaborations with our property management and operations divisions to address guest needs swiftly, especially for maintenance and housekeeping.
? Stay abreast with the latest in our policies, property updates, and pertinent industry trends.
? Develop a clear understanding of the prerequisites for smooth guest transitions, like registration processes and other unit-specific requirements.
Qualifications:
? Demonstrated experience in customer support or guest relations, preferably as a virtual assistant with an operational focus.
? Proficient knowledge of the Airbnb platform’s intricacies.
? Impeccable command over English, with a keen eye for detail, particularly in writing.
? Innate interpersonal skills, combined with the capability to empathize and craft effective solutions for guests.
? Skilled in employing various tech tools, including messaging platforms, email systems, and property management software.
? An organized mindset, with an ability to juggle multiple tasks in high-pressure environments without compromising on positivity.
? Adaptability to varied working schedules, including potentially erratic hours spanning evenings, weekends, and holidays.
Perks:
? A flexible work schedule tailored for balance.
? Clear avenues for professional growth.
? Regular training and developmental opportunities.
? Being an integral part of a closely-knit, collaborative team.
? The convenience of working remotely.
Application Process:
We invite prospective candidates to send across their resume coupled with a cover letter detailing their fit for this role. Experience in the hospitality or vacation rental sectors will be particularly appreciated.
Dive into the dynamic realm of Accomoly, where our primary business isn’t just property management—it’s crafting unparalleled vacation tales. Your expertise could be the missing piece in our symphony, and we eagerly await your application!