IT Administrator

Social Scale is a boutique staffing company providing offshore staffing services to some of the world’s leading organizations. Our staff are working remotely around the Philippines and reporting directly to our clients who are primarily based in Australia.

Social Scale provides our staff with a fantastic working environment, generous salaries and awesome work culture. We believe employee happiness, retention and productivity increases when we prioritize mental health and well-being.

If you’re excited to join a strong team, Social Scale is a great company for you. This is the opportunity that you’ve been looking for. We are hiring an IT Administrator who will oversee organizations’ computer systems and manage IT teams. They will maintain information systems and networks, upgrade and install new hardware and software, and perform troubleshooting. They also back up data and manage network security.

What you’ll do:

Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

Install and upgrade computer components and software, manage virtual servers, and integrate automation processes

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues

Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure

Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures

Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

Responsible for capacity, storage planning, and database performance

Requirements:

A recognised Information Technology degree

2-3 years experience in a service environment

Microsoft 365 Fundamentals certificate

Microsoft 365 administration experience

ITIL V3 certificate and experience

Excellent English proficiency and will work afternoon and night shift. One will cover Europe time zone, 3:00pm to 11:00pm

MUST BE RESPONSIVE throughout the shift.