IT AND DATA SUPPORT

IT & Data Support
Duties & Responsibilities:
– Provide IT support to employees in a timely and effective manner
– Install and configure software, hardware, and network
– Monitor system performance and troubleshoot issues
– Manage Microsoft 365 Apps, Admin for Microsoft, Azure Active Directory, and Microsoft Intune Endpoint Management
– Develop and maintain documentation for IT systems
– Collaborate with other IT team members to resolve complex issues
– Manage and maintain the organization’s Computer Network (LAN, WAN, and VPN)
– Provide technical support for the client and internal staff of the company
– Monitor and maintain computer systems, network devices, and other company assets
– Analyze log files, investigate, correct and record errors that are discovered
– Document features, technical specifications, and infrastructure requirements for job processes
– Monitor industry trends, technologies, and standards
– Analyzing existing computer systems and making recommendations for upgrades and improvements.
– Developing and overseeing the installation of systems, which include software and hardware.
– Performing tests and troubleshooting, as well as quality assurance.
– Onboard and offboard new staff members whilst maintaining company asset register.
Qualifications:
– Years of experience: Minimum of 3 to 5 years
– Education Background: Bachelor of Computer Science or Equivalent
– Certifications: Microsoft Server MCSA Certification or Equivalent; Cisco CCNA or Fortinet NSE4 Certification
– Other skills: Exchange Server Experience, File Server and Domain Controller Experience, Desktop Support Experience
– Knowledgeable in:
o Microsoft 365 Apps
o Admin for Microsoft
o Azure Active Directory
o Microsoft Intune Endpoint Management
o Computer Networking LAN, WAN, and VPN
o Data Privacy / Cyber Security
o Business Continuity Plan for an outsourcing company
– Strong verbal and written communication skills
– Ability to work independently and as part of a team
– Detail-oriented with strong problem-solving skills
– Experience in ISO Certification is a plus
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