IT Automation Engineer

Red Cup IT is a forward-thinking IT Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) seeking an innovative IT Automation Engineer to join our dynamic team. As a key player in our organization, you will design and implement automation workflows to streamline our operation and enhance our service delivery.

Responsibilities:
1. **Develop Automation Workflows**:
– Create, maintain, and optimize automation workflows using tools like Rewst, Zapier, Click to view, Postman, and custom scripts written in Python.
– Utilize templating with Jinja to generate configuration files and scripts.

2. **API Integration and Webhooks**:
– Seamlessly integrate our core systems and platforms such as HaloPSA, Jira, NinjaRMM, IT Glue, Pax8, OpenAI, Azure AD, Okta, and more, leveraging REST APIs and webhooks.

3. **Tools and Platform Management**:
– Maintain and extend integrations with collaboration and communication platforms like Slack, Microsoft Graph, Google Workspace, and Apple MDM.

4. **Endpoint and Identity Management**:
– Work closely with the operations team to automate in Microsoft Endpoint Manager, Intune, SentinelOne, Threatlocker, and Beyond Identity.

5. **Security and Compliance Automation**:
– Develop automated solutions for real-time monitoring and compliance
verification with tools like AWS and Drata.

6. **Documentation and Training**:
– Create comprehensive documentation for automation workflows and provide training to staff to ensure smooth adoption and troubleshooting.

7. **Continuous Improvement**:
– Continuously analyze the effectiveness of automation workflows, seeking ways to improve, streamline, and automate processes further.

Qualifications:
– Bachelor’s degree in Computer Science, IT, or a related field.
– 3+ years of experience with automation tools and scripting languages, particularly Python and Jinja.
– Proficient in working with REST APIs, webhooks, and integration platforms like Zapier.
– Familiarity with operational aspects and security protocols of cloud platforms like AzureAD, and AWS.
– Experience with MSP/MSSP operational platforms like HaloPSA, Jira, and NinjaRMM is a plus.
– Strong problem-solving skills, attention to detail, and ability to work independently and in a collaborative team environment.