IT Help Desk Administrator at Trucell

Trucell is a company that specializes in providing I.T. services to Business and Medical facilities. Our experienced team offers a range of services, including consulting, installation, and maintenance of I.T. systems. We work with leading hardware and software manufacturers to provide our clients with the latest in Networking, Security, and Computer equipment. Our goal is to deliver customized solutions that meet the unique needs of our clients.

Trucell is seeking an experienced and motivated IT Help Desk Administrator to join our team. In this role, you will provide technical support to our customers, resolve service requests in a timely manner, and ensure customer satisfaction.

Responsibilities:

– Respond to customer support requests through various channels including phone, email, and ticketing system.
– Troubleshoot hardware, software, and network-related issues.
– Document and track service requests in our ticketing system to ensure timely resolution and accurate records.
– Provide technical support to clients on software applications and hardware issues.
– Escalate complex issues to senior technical support staff as necessary.
– Maintain inventory of all IT assets.

Requirements:

– Bachelor’s degree in Computer Science or related field.
– 1-3 years of experience in IT support or similar role.
– Strong customer service and communication skills.
– Knowledge of Windows and Mac operating systems.
– Familiarity with Microsoft Office Suite, Google G Suite, and common hardware components.
– Ability to work in a fast-paced environment and prioritize tasks effectively.
– Must have a reliable and working internet connection, computer and premises suitable for working. This includes ensuring there is no background noise that could disrupt the work environment.

At Trucell, we believe in offering personalized service to every client. Our team takes pride in our ability to provide high-quality consulting services that can help our clients plan for the future. Whether it’s troubleshooting technical issues, offering technical support for software applications and hardware issues, or maintaining inventory of all IT assets, our team is here to help our clients succeed.

If you are a problem-solver with a passion for technology and delivering excellent customer service, we encourage you to apply for this exciting opportunity. Please include your portfolio and write “IT Help Desk Administrator” in the subject line when applying.

We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth. Join our team today and make a difference in the lives of our customers.