IT Helpdesk Technical Support | QA Tester

**Job Position Advertisement: Technical Support Specialist**

Are you ready to join a growing, Australian-based company and become an integral part of our expanding technical support team? We are excited to offer an opportunity for a dedicated individual to join us in the role of Technical Support Specialist. This is a remote work-from-home (WFH) position, and we are seeking a candidate who can commit to working from 9 AM to 5 PM AEDT. If you’re passionate about technology, possess a strong command of English, and aspire to be a long-term, stable member of our team, we encourage you to read on.

**Position Overview:**

As a Technical Support Specialist, your primary responsibilities will include providing phone and email-based technical support for desktop applications, cloud Software as a Service (SaaS) applications, and a modest amount of Quality Assurance (QA) testing. You will play a critical role in assisting our clients in resolving their technical issues, ensuring their experience with our products and services is top-notch.

**Key Qualifications:**

– *Technical Aptitude:* General knowledge of computer networking, servers, switches, VPNs, Citrix, and related technologies will be advantageous in this role. Your ability to grasp and troubleshoot technical issues efficiently is essential.

– *Communication Skills:* Expertise in the English language, both written and spoken, is a fundamental requirement. Effective communication is key to delivering excellent support to our clients.

– *Stability and Growth:* We are looking for a dedicated individual who envisions a long-term commitment with our company. We are committed to providing opportunities for your professional growth and development as our company expands.

**Position Details:**

– *Location:* Remote work-from-home (WFH) position, allowing you to work from the comfort of your own space.

– *Working Hours:* The role requires you to work from 9 AM to 5 PM AEDT, providing a stable and predictable work schedule.

– *Responsibilities:*
– Provide technical support via phone and email for desktop and cloud-based applications.
– Conduct limited Quality Assurance (QA) testing to ensure product quality.
– Collaborate with the team to resolve complex technical issues.
– Continuously update and expand your technical knowledge to stay current with industry trends.

**Why Join Us:**

– Be a part of a dynamic and growing Australian-based company.
– Work in a remote WFH role with flexible working hours.
– Build and refine your technical skills while contributing to the success of our clients.
– Opportunity for long-term career growth within the organization.

If you are a tech-savvy individual with a passion for delivering exceptional technical support, we encourage you to apply for the Technical Support Specialist position. Join us in our mission to provide top-tier support to our clients and become a valued, long-term member of our team. We look forward to welcoming you to our company as we continue to expand and succeed together.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We are excited to hear from you!