As an IT Level 2 Support Technician, you will be responsible for providing technical assistance and support to internal staff regarding computer systems, hardware, software, and network-related issues. You will troubleshoot problems, perform root cause analysis, and implement solutions to ensure smooth operations within the organization.
Job Title: IT Level 2 Support Technician
Type of Position: Full Time
Location: Work from Home
Hours: Monday – Friday 9am-6pm PDT
About Us:
Led by Shawn and Shervin Lalezary, the Law Brothers represent California’s injured and have recovered more than $400 Million for their clients over the years. With offices throughout the state, the Law Brothers, employ a team of skilled personal injury professionals, and work with a large network of California’s trusted legal support staff, medical experts, and accident reconstruction specialists to provide exceptional service to our clients.
Responsibilities:
Provide technical support to end-users via phone, email, resolving issues promptly and effectively.
Diagnose and troubleshoot hardware, software, and network problems, escalating complex issues to vendors when necessary.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Manage user accounts, permissions, and access rights in accordance with company policies.
Perform system upgrades, patches, and updates as required to ensure security and reliability.
Document all support activities, solutions, and procedures for future reference.
Assist in the planning and implementation of IT projects and initiatives.
Collaborate with other IT team members to enhance system efficiency and reliability.
Provide training and guidance to end-users on IT-related topics and best practices.
Qualifications:
Strong analytical and problem solving skills
Excellent interpersonal and costumer service skills
Minimum of 4 years of experience in an IT support role, preferably in a Level 2 or above capacity.
Proficiency in troubleshooting hardware, software, and network issues.
What We Do For You:
Remote setting- you’re not required to report to a specified location
Competitive salary- based on your experience and industry standards.
Opportunities- for professional development
Flexible- time off
Fixed M-F schedule- you are not required to report outside of your scheduled shift
Paid- US Holidays
Training opportunities- for qualified candidates
Our workplace fosters a positive and respectful environment, where every team member is valued and supported.
APPLY FOR THIS JOB:
Company: 2 Dam Creative
Name: Marissa Ramirez
Email: