About Us:
Intersectis is a leading IT services provider dedicated to delivering top-notch technology solutions to businesses across various industries. We take pride in our commitment to providing exceptional IT services, and we are looking for an experienced IT Project Manager/Service Manager with expertise in ConnectWise to join our team and help us continue to deliver outstanding service to our clients.
Job Description:
As an IT Project Manager/Service Manager with ConnectWise experience, you will play a pivotal role in ensuring the successful planning, execution, and delivery of IT projects and services to our clients. You will be responsible for managing both the technical and service aspects of our projects, and your ConnectWise expertise will be crucial in optimizing our service operations.
Key Responsibilities:
Project Management:
Lead, plan, and execute IT projects, ensuring they are completed within scope, budget, and timeline.
Define project goals, deliverables, and key success criteria.
Collaborate with cross-functional teams to assign tasks and responsibilities.
Service Management:
Oversee the service delivery process to meet customer expectations and SLAs.
Ensure that services are delivered efficiently, and incidents are resolved promptly.
Develop and implement service improvement initiatives.
ConnectWise Integration:
Utilize your expertise in ConnectWise to optimize processes, automation, and reporting.
Configure and customize ConnectWise to meet the specific needs of our projects and services.
Team Leadership:
Manage a team of technical professionals and provide guidance and mentorship.
Foster a collaborative and efficient work environment.
Client Communication:
Serve as the primary point of contact for clients, addressing their concerns and keeping them informed about project status.
Build and maintain strong client relationships.
Risk Management:
Identify potential project risks and develop mitigation strategies.
Proactively address issues and changes in project scope.
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Proven experience in IT project management and service management.
ConnectWise or similar platforms like ServiceNow, Autotask, or Kaseya expertise, including configuration, automation, and reporting.
ConnectWise experience is a plus.
Project Management Professional (PMP) or similar certification is a plus.
Strong leadership and team management skills.
Excellent communication and client-facing abilities.
Solid problem-solving and decision-making skills.
Knowledge of IT best practices and industry standards.
Join Intersectis and be part of a dynamic team committed to delivering exceptional IT services to our clients. If you have the required skills and experience and are eager to contribute to the success of our organization, we encourage you to apply for this position.
How to Apply:
To apply for the IT Project Manager/Service Manager position, please submit your resume and a cover letter detailing your relevant experience and why you believe you are a strong fit for this role. Please send your application to .
Intersectis is an equal opportunity employer. We welcome and encourage diversity in the workplace.
APPLY FOR THIS JOB:
Company: Intersectis
Name: Intersectis
Email: