IT Remote Help Desk Support Specialist

Job Description: IT Remote Help Desk Support Specialist
We are seeking a skilled IT Remote Help Desk Support Specialist to join our team and provide exceptional technical assistance to our clients. As an IT Help Desk Support Specialist, you will be responsible for resolving a wide range of IT-related issues remotely, assisting clients with their Ubiquity systems, VoIP systems, and cloud-based infrastructure.
Responsibilities:
Serve as the primary point of contact for clients seeking technical assistance via phone, email, or remote support software.
Provide timely and accurate solutions to technical problems, ensuring client satisfaction and minimizing downtime.
Troubleshoot and resolve hardware, software, and network issues for clients, including those related to Ubiquity systems, VoIP systems, and cloud-based infrastructure.
Assist clients in setting up and configuring Ubiquity systems, including wireless access points, switches, and routers.
Handle VoIP system setup, configuration, and troubleshooting, ensuring optimal call quality and functionality.
Collaborate with clients to diagnose and resolve cloud-based infrastructure issues, including server management, virtualization, and cloud storage.
Document, track, and monitor the problem-solving process, ensuring all client inquiries are accurately logged and updated in the ticketing system.
Guide clients through procedures to help them understand and utilize IT systems efficiently.
Follow up with clients to ensure their technical issues are resolved and provide assistance in case of further inquiries.
Stay up to date with the latest IT trends and technologies, particularly in the areas of Ubiquity systems, VoIP systems, and cloud-based infrastructure.

Requirements:
Proven experience as an IT Remote Help Desk Support Specialist or similar technical support role.
Expertise in troubleshooting and resolving technical issues related to Ubiquity systems, VoIP systems, and cloud-based infrastructure.
Proficient understanding of networking concepts, protocols, and technologies.
Familiarity with remote support software and ticketing systems.
Excellent communication skills, with the ability to explain technical concepts to clients in a clear and concise manner.
Strong customer service skills and a customer-oriented approach.
Ability to work independently or as part of a team in a fast-paced environment.
Strong problem-solving skills and the ability to multitask effectively.
Certifications in relevant IT fields (e.g., Ubiquity, VoIP, cloud computing) would be advantageous.
Must be willing to work 40hrs weekly on Eastern Standard time zone – 8:00am – 5:00pm M-F