IT Sales Development Representative/Appointment Setter

Mission Of The Position
Your primary responsibility is to properly follow up on the leads and prospects we give you to secure qualified appointments for our Program Consultants (senior sales reps) so that you hit your given quota every month. As your skills and knowledge improve, we will also give you the opportunity to register people for webinars and events for credit.

EXPERIENCE MUST HAVE:
– SOLD FOR AN OUTSOURCED IT PROVIDER IN THE PAST
-KEAP CRM TOOL
-COLD CALLING
-DATA MINING
-DATA CLEANING
-SALES NAVIGATOR

Job Responsibilities
• Show up on time and work a full 8-hour day in the office. This is not a work-from-home job.
• To complete at least 5 focused block hours of dials to make a minimum of 100 dials per day (500 per week). If you put in 5 focused hours, you’ll easily hit your 100-dial per day quota (on average, you can make 25 calls per hour).
• To participate in weekly sales meetings and daily huddles to report your progress, provide input on campaigns, report problems and get help with challenges you have.
• To call (follow up) on inbound leads to qualify and book consults for our Senior Consultant or Program Consultants, following the process outlined.
• To make outbound calls to various lists of prospects as directed. This includes making the calls on the days they are supposed to be completed, according to that campaign’s cadence, scripts and process.
• To accurately track all activities (calls, contacts, scheduled appointments, sat appointments, etc.) and submit those reports by Friday, close of business, for that week.
• To confirm and concierge all appointments you book, as well as self-booked appointments assigned to you.
• To assist in qualifying, confirming and rescheduling self-booked appointments.
• To follow up on no-shows and cancellations to attempt to reschedule them.
• To keep detailed notes on calls and communications in our CRM.
• To use the CRM, appointment core, dialer and other tech CORRECTLY.
• To prepare and send pre-meeting materials to appointments you book. Our slang term is “Shock-And-Awe” box, but we don’t call it that to the client.
• To complete all tasks set for you in the CRM on time and as directed.
• To be aware of all current mailings and promotions so you can answer questions when asked by prospects you’re calling on.
• To be a serious student of this sales playbook and process so you follow it to the letter, offering suggestions on how to make it better.
• To actively participate in our book club and other training programs.
• To assist at events (Boot Camp) when needed.